ESG SaaS Customer Success Lead – Hybrid NY

Novata, Inc.; New York (NY); Hybrid; USD 81,000 - 109,000; Full time

Benefits offered by this job

Generous PTO

Health, dental, and vision coverage

401(k) plan with employer match

Stock options

Hybrid work model

Job summary

Novata, Inc. seeks a Customer Success Manager to steward US-based client relationships from our New York hybrid office. You will drive retention, adoption, and growth by aligning ESG software solutions with client goals, working with Sales, Product, and Marketing to create value across portfolios.

The role requires a consultative, data-driven approach, executive-level communication, and the ability to lead by influence across teams while managing multiple client engagements.

Qualifications

• Proven experience managing clients and driving outcomes.
• Strong consultative skills to guide strategic decisions.
• Ability to influence cross-functional teams and executives.

Responsibilities

• Own and grow relationships with key clients to ensure retention and expansion.
• Lead executive business reviews and align solutions to client goals.
• Collaborate with Sales, Product and Marketing to optimize client experiences.
• Identify risks and opportunities, mitigating churn and driving value.
• Develop scalable processes and tools to improve customer success delivery.
• Monitor KPIs such as NPS, gross/net retention and satisfaction scores.

Skills

Client management

Consultative selling

Executive stakeholder management

Data-driven decision making

Cross-functional collaboration

Relationship building

Job description

Novata, Inc. seeks a Customer Success Manager to steward US-based client relationships from our New York hybrid office. You will drive retention, adoption, and growth by aligning ESG software solutions with client goals, working with Sales, Product, and Marketing to create value across portfolios.

The role requires a consultative, data-driven approach, executive-level communication, and the ability to lead by influence across teams while managing multiple client engagements.