Strategic ESG Customer Success Manager (Hybrid NY)

Atlas Metrics GmbH; New York (NY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Stock options

Generous PTO including public holidays

Health, dental, and vision coverage

401(k) plan with employer match

Inclusive culture

Job summary

Novata is seeking a Customer Success Manager to manage and grow client relationships across the US from its hybrid New York office. You will drive retention, adoption, and expansion by aligning solutions with client goals, and lead executive reviews with a consultative, data-driven approach.

You will partner with Sales, Product, and Marketing to ensure seamless customer experiences, mitigate churn, and contribute to scalable customer success processes and KPIs.

Qualifications

• Experience managing clients and driving retention with measurable outcomes.
• Strong consultative skills to uncover client needs and guide strategy.
• Ability to influence cross-functional teams and manage executive stakeholders.
• Data‑driven mindset to analyze information and improve outcomes.

Responsibilities

• Take ownership of managing and growing relationships with key clients to ensure long-term success.
• Evolve and implement best practices in customer success for scalable delivery.
• Act as trusted advisor to drive adoption, expansion, and renewals aligned with client goals.
• Partner with Sales, Product, and Marketing to ensure seamless client experiences and retention.
• Lead executive business reviews and maintain regular client engagement to drive value.
• Identify risks and opportunities within accounts and mitigate churn proactively.
• Promote the value of Customer Success internally and represent the voice of the client.
• Contribute to scalable processes and tools for delivery across the org.
• Monitor KPIs like NPS, gross and net retention, and customer satisfaction.

Skills

Client management

Consultative selling

Cross-functional influence

Data-driven decisions

Executive communication

Relationship building

Project management

Resilience/adaptability

Job description

Novata is seeking a Customer Success Manager to manage and grow client relationships across the US from its hybrid New York office. You will drive retention, adoption, and expansion by aligning solutions with client goals, and lead executive reviews with a consultative, data-driven approach.

You will partner with Sales, Product, and Marketing to ensure seamless customer experiences, mitigate churn, and contribute to scalable customer success processes and KPIs.