Cloud Spend Success Manager - Hybrid NYC

North; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

North is building a next-generation cloud spend management platform in New York. We are hiring a Customer Success Manager to be the primary contact for customers, helping them onboard, understand cost data, and realize value through automation and insights.

You will report to our VP of Sales and work with Engineering and GTM teams to translate savings into business impact, ensuring customers save money and scale smarter. The role is based in NYC with a hybrid setup.

Qualifications

• 3–5 years of experience in Customer Success, Technical Account Management, or Operations.
• Experience with FinOps or cloud infrastructure (AWS, GCP, or Azure).
• Data-driven and comfortable working with metrics, dashboards, and financial modeling.
• Excellent communicator who can translate technical value into clear business outcomes.
• Based in New York City (hybrid) with ability to collaborate in-office with our team.
• Startup experience: comfortable building structure in fast-moving environments.

Responsibilities

• Own customer relationships post-sale: onboarding, adoption, and ongoing engagement.
• Collaborate with our team to analyze spend, surface savings opportunities, and communicate results clearly.
• Build and maintain dashboards and reports that highlight customer impact and ROI.
• Partner with Eng. to share feedback, shape features, and improve the user experience.
• Develop repeatable playbooks for account management and renewal processes as we scale.
• Become a trusted advisor to engineering and finance leaders managing cloud spend.

Skills

Data-driven

Communication skills

Storytelling

Startup experience

Tools

Looker

Tableau

Metabase

BigQuery

Notion

Linear

HubSpot

Snowflake

dbt

Jira

Job description

North is building a next-generation cloud spend management platform in New York. We are hiring a Customer Success Manager to be the primary contact for customers, helping them onboard, understand cost data, and realize value through automation and insights.

You will report to our VP of Sales and work with Engineering and GTM teams to translate savings into business impact, ensuring customers save money and scale smarter. The role is based in NYC with a hybrid setup.