ACH Services Specialist

AmFirst; Birmingham (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

AmFirst in Birmingham, AL is seeking an ACH Operations Clerk to maintain origination files, balance daily reports, and process ACH items with timely accuracy. You will coordinate with Federal Reserve files and support in-house loan payments and account-to-account activities.

The role requires 1–3 years of related experience, a high school diploma or GED, and proficiency with Word and Excel plus accurate 10-key input.

Qualifications

• One to three years of similar or related experience.
• Education – High School education or GED.
• Interpersonal skills for confidential communication and diplomacy.
• Capable of quick and accurate 10-key by touch and proficient with Word/Excel.

Responsibilities

• Maintains ACH origination file for in-house loan payments and timelines.
• Balances daily ACH reports and processes stop-pay requests with deadlines.
• Sends/receives ACH files to/from Federal Reserve for posting.
• Processes death notifications, reclamations, and returns daily.
• Supports Account-to-Account and bill pay processes.
• Supports Card Funding for new accounts opened online.
• Monitors reports to ensure policy and procedure compliance.
• Provides daily operational support for Treasury Management functions.
• Assists branches/back office with ACH inquiries via phone or email.
• Reconciles general ledger accounts as directed.
• Serves as backup to other positions as needed.

Skills

10-key by touch

Verbal and written communication

Time management

Diplomacy and tact

Education

High School or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Corporate Downtown
Birmingham, AL 35203, USA

Description

Essential Functions & Responsibilities

• Maintains the ACH origination file for payment of in-house loans and ensures that files are processed according to set timeline.
• Balances daily ACH reports; reviews and processes stop-pay requests; sends/receives ACH files to/from Federal Reserve for posting; processes death notifications and reclamations; posts rejected items by the required daily deadlines; sends returns to Federal Reserve daily
• Process and support Account to Account and bill pay processes.
• Process and support Card Funding (fund new accounts opened via online)
• Monitor and review various reports to ensure member compliance with policy and procedures
• Provides daily operational support for Treasury Management functions
• Assist Branches/Backoffice departments with ACH inquiries via phone or email.
• Reconcile general ledger accounts assigned by Manager.
• Performs other job-related duties as assigned including serving as backup support to other positions.

Performance Measurements

• Carry out assigned responsibilities meeting all deadlines with no errors that result in losses to the credit union in accordance with established departmental guidelines.
• Perform all month-end activities within 3 days after the end of the month.
• Provide back-up support to departmental staff as assigned.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
• Unqualified opinions from our CPA firm.
• No exception items from our NCUA and internal audits.
• Maintain a dependable record of attendance and timeliness.
• Keep management informed of operating issues affecting the department.

Knowledge & Skills

Experience - One to three years of similar or related experience. Must be familiar with credit union policies and procedures.

Education – A high school education or GED.

Interpersonal Skills – Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills - Capable of quick and accurate use of 10-key by touch. Proficiency in Microsoft Word and Excel. Must have strong verbal and written communication skills. Must have the ability to resolve errors and outages. Must be organized and have the ability to work with multiple priorities, coordinate team deadlines and exhibit good judgment.

Physical Requirements – Light lifting may be required.

Qualifications

Behaviors

Preferred

Functional Expert

Considered a thought leader on a subject

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Equal Opportunity Employer
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