Payment Services Specialist I

Stride Bank Na; Enid (OK); On-site; USD 38,000 - 54,000; Full time

Job summary

Stride Bank NA is seeking a Payment Services Specialist I to join the Payment Services team in Enid, OK. The role handles high volumes of ACH and wire transactions, communicates with Bank staff, and supports internal and external partners.

The ideal candidate has a high school diploma and 1–5 years in bank operations, retail banking, or customer service, with familiarity with regulatory requirements and fraud controls. This is a full-time, on-site position.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years bank operations in ACH or wires, or 2-3 years retail banking/customer service, or 3-5 years similar work experience.

Responsibilities

• Processes high volumes of incoming and outgoing ACH or wire transactions.
• Corresponds with Bank personnel to ensure escalated inquiries are researched and addressed promptly.
• Provides customer support to internal and external partners and assists with issues.
• Exhibits basic understanding of regulations governing Wire Transfer/ACH and end-of-day timing.
• Shows basic knowledge of fraud and anti-money laundering regulations.
• Performs other duties as assigned.

Skills

Data entry

Attention to detail

Interpersonal skills

Written & verbal communication

Microsoft Office

Financial databases

Regulatory knowledge

Education

High School Diploma or equivalent

Tools

Jack Henry Products

Job description

The Payment Services Specialist I is responsible for performing a variety of duties in the Payment Services department, including processing incoming and outgoing ACH and/or wire transactions.PRINCIPAL DUTIES AND RESPONSIBILITIESProcesses high volumes of incoming and outgoing ACH or wire transactions.Corresponds with Bank personnel to ensure that escalated customer inquiries and issues are researched and addressed accurately and in a timely manner.Provides customer support to both internal and external partners and assists in handling customer support issues.Exhibits basic understanding of the Federal Regulations that govern Wire Transfer or ACH transactions and required timeframes for end-of-day borrowing and balancing.Exhibits basic working knowledge of fraud and anti-money laundering regulations.Non-Essential Functions: Performs other duties as assigned.EDUCATION AND/OR EXPERIENCEHigh School Diploma, or equivalent, required.1-2 years’ bank operations experience in ACH or wires, or 2-3 years’ experience in retail banking or financial institution customer service, or 3-5 years’ similar work experience, required.Experience with Jack Henry Products, preferred.KNOWLEDGE, SKILLS, AND ABILITIESMeticulous data entry accuracy and attention to detail.Experience using office equipment and software programs, such as Microsoft Office, and financial services databases.Excellent interpersonal and communication skills, both written and oral.Ability to work with detailed information in an efficient and accurate manner, while meeting established deadlines.