eServices Relationship Specialist

Rio Grande Credit Union; Albuquerque (NM); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Rio Grande Credit Union in Albuquerque, NM seeks an eServices Relationship Officer to handle new accounts, member requests, and teller transactions, guiding members through online channels.

You will assist with loan questions, perform compliance duties, and contribute to a service-focused culture where helping members achieve their financial dreams is the goal.

This role requires attention to detail, effective communication, and the ability to work with digital service tools.

Qualifications

• HS diploma or equivalent.
• Up to 6 months related experience.
• Ability to present information effectively to members.
• Attention to detail and accuracy in processing transactions.

Responsibilities

• Open new accounts and onboarding.
• Process deposits, withdrawals, transfers, and loan payments.
• Respond to member inquiries and resolve routine issues.
• Complete end-of-day procedures and reports.
• Perform CTRs and SARs and maintain CIP information.

Skills

Oral Communication

Problem Solving

Adaptability

Decision Making

Quality Management

Education

High school diploma

Tools

Symitar

Microsoft Excel

Microsoft Word

Job description

Rio Grande Credit Union in Albuquerque, NM seeks an eServices Relationship Officer to handle new accounts, member requests, and teller transactions, guiding members through online channels.

You will assist with loan questions, perform compliance duties, and contribute to a service-focused culture where helping members achieve their financial dreams is the goal.

This role requires attention to detail, effective communication, and the ability to work with digital service tools.