Property Preservation Supervisor

LoanCare; United States; Remote; USD 59,000 - 99,000; Full time

Benefits offered by this job

Health & Welfare coverage

Remote work options

401(k) & stock purchase plans

Tuition reimbursement

Wellness resources

Job summary

LoanCare is seeking a Property Preservation Supervisor with extensive default mortgage servicing experience to lead a team and oversee vendor operations nationwide. The role emphasizes compliance, data reporting, and process improvements within HUD, FHLMC, FNMA, and VA guidelines.

The position supports flexible remote work, with equipment provided, and requires strong supervisory and communication skills to mentor staff and coordinate with external partners.

Qualifications

• Bachelor’s Degree in Business or related field preferred.
• 5+ years of experience in default mortgage servicing or mortgage banking.
• 2+ years of supervisory experience.
• Strong knowledge of mortgage industry practices and HUD/conveyance processes.

Responsibilities

• Supervise, coach, counsel and develop assigned staff.
• Oversee vendor operations to ensure compliance with inspections, hazard filings, and codes.
• Serve as main contact for field vendor-related questions and ensure timely resolutions.
• Prepare data/reports for management review and trend analysis.
• Maintain knowledge of all relevant policies and systems (LPS Desktop PM, MSP, etc.).

Skills

Supervisory experience

Mortgage servicing

LPS-MSP knowledge

Vendor management

Communication skills

MSP familiarity

Attention to detail

Microsoft Office

Education

Bachelor’s Degree in Business or related field

High School Diploma or equivalent

Tools

LPS Desktop PM

MSP

Invoice Management

Job description

Overview

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Property Preservation Supervisor. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

Responsibilities

• Supervise, coach, counsel and develop assigned staff
• Oversee the ongoing performance of vendor operations while making decisions and providing resolutions to ensure the compliance of property inspections, hazard claim filings for damaged properties, vacant property registrations, city ordinances/code violations, and evictions within applicable federal, state, agency, investor, and insurer guidelines
• Serve as main point of contact for field asset vendor-related questions, inquiries, and concerns
• Ensure vendor issues and inquiries are resolved
• Prepare data/reports for trending/tracking to management as needed
• Interact and communicate with vendors and internal staff to ensure concerns, inquiries, and issues are promptly and appropriately addressed, including awareness of any law egulatory changes addressed by vendor
• Ensure managers revise process, procedures, and controls to prevent delays and enhance performance
• Attend default-related conference calls and meetings
• Coordinate and conduct proactive conference calls with vendors on default-related issues and statuses of resolutions, etc.
• Manage technological changes and updates on LPS Desktop PM
• Make recommendations to change processes, update procedures, and management controls based on results of problem research and solution to escalated issues and concerns
• Identify opportunities to increase revenue and reduce expenses
• Assist managers with special projects, including monitoring team performance, preparing management review reports, and quality control audits
• Monitor ordering of securing bids for property preservation where applicable
• Review/provide oversight on vacant property, damaged property, and "lot only" reports from field service company
• Work with HUD contractors and attorneys to achieve HUD conveyance condition for HUD claims filing; organize and monitor HUD extensions through conveyance condition process
• Manage Eviction Process matters and FHA loans by coordinating/referring loans for REO disposal to vendor; ensure vendor follows required procedures
• Provide counseling, develop training, and mentor new/existing Property Preservation staff
• Maintain thorough knowledge of and follow all investor, government, client, and LoanCare policies, procedures, and requirements for assigned duties
• Maintain a thorough knowledge of all systems and software (e.g., LPS Desktop PM Workstation, default workstations, MSP, Invoice Management, etc.)
• All other duties as assigned

Qualifications

• High School Diploma or equivalent required
• Bachelor’s Degree in Business or related field preferred
• 5+ years of experience in default mortgage servicing or mortgage banking
• 2+ years of supervisory experience
• Strong knowledge of accepted business practices in the mortgage industry and/or strong understanding of conveyance claims process and property preservation for HUD, FHLMC, FNMA, and VA
• Strong knowledge and experience with LPS-MSP (Mortgage Servicing Platform)
• Strong professional and interpersonal communication skills (e.g., ability to communicate effectively in person, in writing, and by telephone)
• Strong organizational and analytical skills
• Strong attention to detail
• Ability to motivate and train staff successfully
• Ability to manage time and priorities wisely
• Ability to grasp concepts quickly, make sound decisions, and resolve issues
• Ability to work in a high-volume and time-sensitive environment
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to work collaboratively with peers in a team environment to attain common goals
• Ability to use Microsoft Office applications (Excel, Word, PowerPoint, etc.)
• Ability to maintain strict confidentiality

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $58,700 - $98,600 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare

At LoanCare, we don’t just service mortgage loans — we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remote, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

Who We Are

About us …

LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.