Escrow Specialist: Mortgage Servicing & Compliance

Union Home Mortgage; Strongsville (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Union Home Mortgage in Strongsville, OH is seeking an Escrow Support Specialist to maintain escrow accounts and manage related tax, insurance, PMI, and loss draft activities. You will analyze balances, resolve discrepancies, and collaborate with borrowers, investors, and internal teams to ensure compliance and accuracy.

Responsibilities include processing escrow transactions, maintaining records, and supporting audits and quality reviews.

Qualifications

• High School Diploma or equivalent required.
• 0–3 years in mortgage servicing or related financial services.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Ability to learn mortgage servicing policies and regulatory requirements.

Responsibilities

• Perform escrow servicing operations and ensure timely, accurate processing.
• Maintain escrow accounts and servicing system records.
• Research and resolve routine servicing inquiries and discrepancies.
• Communicate with borrowers, investors, vendors, and partners.
• Ensure compliance with investor, agency, regulatory, and company standards.
• Support quality reviews, audits, and reporting activities.
• Identify process improvements and escalate issues as needed.
• Support real estate tax, insurance, PMI/MIP, and escrow analyses.

Skills

Attention to detail

Organizational skills

Analytical thinking

Verbal communication

Education

High School Diploma or equivalent

Associate/Bachelor's degree preferred

Tools

Microsoft Office

Mortgage servicing platforms

Workflow systems

Job description

Union Home Mortgage in Strongsville, OH is seeking an Escrow Support Specialist to maintain escrow accounts and manage related tax, insurance, PMI, and loss draft activities. You will analyze balances, resolve discrepancies, and collaborate with borrowers, investors, and internal teams to ensure compliance and accuracy.

Responsibilities include processing escrow transactions, maintaining records, and supporting audits and quality reviews.