Escrow Specialist — Mortgage Servicing & Tax/Insurance

Union Home Mortgage; Strongsville (OH); On-site; USD 45,000 - 58,000; Full time

Job summary

Union Home Mortgage Corp. is seeking an Escrow Servicing Specialist in Strongsville, OH to support real estate tax, homeowner and flood insurance, PMI/MIP, and escrow analysis across the loan life cycle.

You will process escrow transactions, maintain records, resolve servicing issues, and collaborate with borrowers, insurers, and internal partners to ensure accurate, compliant escrow servicing and timely payments.

Qualifications

• 0-3 years of mortgage servicing, banking, financial services, insurance, or related experience.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Process escrow-related transactions accurately and timely in accordance with established procedures and service level expectations.
• Maintain escrow account records and servicing system updates across assigned functions.
• Research and resolve routine servicing inquiries, discrepancies, and exceptions.
• Communicate effectively with borrowers, investors, vendors, insurance carriers, tax authorities, and internal business partners.
• Ensure compliance with investor, agency, regulatory, and company servicing requirements.
• Assist with quality control reviews, audits, reporting activities, and operational initiatives.
• Identify opportunities for process improvement and escal...
• Maintain productivity, quality, and customer service standards.

Skills

Detail oriented

Organizational skills

Analytical problem-solving

Verbal and written communication

Microsoft Office proficiency

Education

Associate's or Bachelor's degree in Business, Finance, Accounting, or related field

High school diploma or equivalent

Tools

Microsoft Office

Mortgage servicing platforms

Workflow systems

Job description

Union Home Mortgage Corp. is seeking an Escrow Servicing Specialist in Strongsville, OH to support real estate tax, homeowner and flood insurance, PMI/MIP, and escrow analysis across the loan life cycle.

You will process escrow transactions, maintain records, resolve servicing issues, and collaborate with borrowers, insurers, and internal partners to ensure accurate, compliant escrow servicing and timely payments.