Escrow Purchase Team Lead - Lead & Mentor

Priority-Title-and-Escrow,-LLC; Virginia Beach (VA); On-site; USD 75,000 - 105,000; Full time

Job summary

Priority Title & Escrow is seeking a Purchase Processing Team Lead in Virginia Beach, VA. The role oversees escrow officers and assistants handling purchase transactions, ensuring accuracy, timeliness, and compliance while delivering exceptional client service.

You will train, mentor, and manage workflow, serving as a subject matter expert on escrow purchase transactions and collaborating across departments to resolve title issues and coordinate closings.

Qualifications

• Minimum 3 years of title and escrow experience, specifically in purchase transactions.
• Excellent knowledge of mortgage loan documentation and closing processes.
• Strong Excel skills for data analysis and reporting.
• Experience with escrow/title software systems (e.g., SoftPro).
• Prior leadership, supervisory, or mentoring experience preferred.

Responsibilities

• Lead and support the purchase processing team to ensure quality and efficiency.
• Monitor pipeline volumes and allocate workloads to balance capacity.
• Serve as escalation point for complex or high-risk transactions.
• Train, mentor, and coach team members on best practices and compliance.
• Ensure adherence to policies, state regulations, and industry guidelines.
• Collaborate with departments to resolve title issues and coordinate closings.
• Review and approve closing documents and disbursements as needed.
• Track and report team performance metrics to leadership.

Skills

Leadership

Communication

Excel

SoftPro

Mortgage documentations

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

SoftPro

Job description

Description

Company Description:

Priority Title & Escrow is headquartered in Virginia Beach. Our experienced professionals take pride in delivering efficient, accurate, and market-priced real estate solutions. We are leading the settlement services industry across the country with our local expertise and national reach. Priority Title & Escrow blends the latest technology with local insight and nationwide expertise to produce settlement solutions our clients can count on. Fast. Efficient. Accurate. Smart. Work with people who share your priorities – the best in the business – and gain an advantage over the competition. Become a part of Priority Title & Escrow’s Team today!

Role Description:

The Purchase Processing Team Lead is responsible for overseeing and supporting a team of escrow officers and/or assistants handling purchase transactions. This role ensures the team delivers accurate, timely, and compliant escrow services while maintaining exceptional client service standards. The Team Lead will provide training, mentorship, and workflow management, and act as a subject matter expert on escrow purchase transactions.

Key Responsibilities:

• Lead and support the purchase processing team, ensuring quality and efficiency in all transactions.
• Monitor pipeline volumes and allocate workloads to balance capacity across the team.
• Serve as an escalation point for complex or high-risk transactions.
• Train, mentor, and coach team members on best practices, procedures, and compliance.
• Ensure adherence to company policies, state regulations, and industry guidelines.
• Collaborate with other departments to resolve title issues and coordinate closing timelines.
• Review and approve closing documents and disbursements as needed.
• Track and report team performance metrics to leadership.
• Support a culture of continuous improvement, accountability, and customer service.

Requirements

Qualifications:

• Education & Experience:
• Minimum 3 years of experience in title and escrow, specifically in purchase transactions.
• Technical Skills:
• Strong knowledge of mortgage loan documentation.
• Excellent Microsoft Office skills, especially in Excel for data analysis and reporting.
• Proficiency with escrow and title software systems (e.g., SoftPro).
• Core Competencies:
• Proven leadership experience preferred.
• Strong knowledge of title insurance, escrow procedures, and state regulatory requirements.
• Excellent communication, organizational, and problem-solving skills.
• Ability to prioritize tasks in a fast-paced environment

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications.

Education and Experience:

• High school diploma or equivalent required; associate or bachelor’s degree in business, real estate, or related field preferred.
• Minimum 3–5 years of experience in title and escrow, with a focus on purchase transactions.
• Prior leadership, supervisory, or mentoring experience is strongly preferred.
• Escrow Officer license or certification (if required by state) preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Schedule:

• Core business hours are 8:30am-5:30pm
• Monday through Friday
• 40 hours per week

Work Location:

• This is an in-office position at our Virginia Beach, VA location.

Job Type: Full-time

FLSA Status: Exempt