Escrow Operations Specialist — Mortgage Servicing & Compliance

First American; Charleston (SC); Remote; USD 25,000 - 34,000; Full time

Job summary

First American is seeking an escrow specialist to join our mortgage servicing team in Charleston, SC. You will process escrow servicing functions across the loan lifecycle and ensure accuracy in disbursements, taxes and insurance handling.

You will monitor service delivery, respond to internal inquiries, and maintain compliance with investor and state guidelines while supporting timely reporting and data accuracy in a dynamic, customer-focused environment.

Qualifications

• 1+ years of experience working in a mortgage environment, preferably Mortgage Loan Servicing.
• Preferred Bachelor's Degree.

Responsibilities

• Process escrow servicing functions throughout the loan lifecycle.
• Monitor service delivery, productivity, and quality standards for tax, insurance, and insurance claims.
• Process escrow-related documents and disbursements accurately and timely.
• Research exceptions and respond to off-cycle requests.
• Perform general escrow account maintenance and escrow analyses.
• Research and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted.
• Ensure compliance with applicable regulatory and legal requirements, including investor and state guidelines.
• Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time.
• Perform basic mathematical calculations related to escrow servicing.
• Maintain accurate accounting of escrow disbursements.
• Conduct quality reviews, including insurance and tax document reviews and verification of information provided by tax assessors and other applicable sources.

Skills

Escrow processing

Mortgage industry experience

Education

Bachelor's degree (preferred)

Job description

First American is seeking an escrow specialist to join our mortgage servicing team in Charleston, SC. You will process escrow servicing functions across the loan lifecycle and ensure accuracy in disbursements, taxes and insurance handling.

You will monitor service delivery, respond to internal inquiries, and maintain compliance with investor and state guidelines while supporting timely reporting and data accuracy in a dynamic, customer-focused environment.