Escrow Operations Manager

Gradus Management, Inc.; San Diego (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Team-oriented culture

Job summary

Gradus Management is seeking an experienced Escrow Operations Manager to oversee daily escrow operations and support a growing team in our San Diego office. The ideal candidate will have proven independent escrow industry experience, strong leadership skills, and a passion for helping others thrive.

This key role focuses on managing staff, maintaining operational efficiency, and fostering a positive and collaborative work environment.

Qualifications

• Experience in the escrow industry is required.
• DFPI-regulated independent escrow experience preferred.
• Management or supervisory experience required.

Responsibilities

• Supervise escrow staff and provide performance guidance.
• Coordinate scheduling and time-card approvals.
• Manage Qualia deployment and interface with IT/support.
• Monitor daily escrow processes for compliance and efficiency.
• Identify opportunities to streamline operations.
• Maintain open communication with staff and management.
• Support regulatory audits and DFPI guidelines.
• Coordinate team-building and promote morale.
• Travel locally as needed.

Skills

Leadership

Team leadership

Communication

Multi-tasking

Customer service

Problem solving

Tools

Qualia

Microsoft Office

Job description

Gradus Management is seeking an experienced and motivated Escrow Operations Manager to oversee daily escrow operations and support a dynamic, growing team in our San Diego office. The ideal candidate will have proven independent escrow industry experience, strong leadership skills, and a passion for helping others thrive.

This is a key role focused on managing staff, maintaining operational efficiency, and fostering a positive and collaborative work environment.

If you are a natural leader who thrives on organization, teamwork, and customer service — with the ability to juggle multiple priorities while keeping things running smoothly — we want to hear from you!

Key Responsibilities:

• Team Leadership: Supervise escrow staff, providing guidance, support, and performance management
• Scheduling & Coordination: Coordinate staff scheduling for time off, vacation, sick leave and the floater calendar; review and approve time cards and process and approve commission/bonus calculation schedules
• Technology Support: Manage the company’s Qualia deployment by interfacing with software support and users to maximize technology-based solutions; support additional technology deployments and enhancements
• Operational Oversight: Monitor daily escrow processes to ensure compliance, accuracy, and efficiency
• Process Improvement: Identify opportunities to streamline operations and enhance internal procedures
• Follow-Up & Communication: Maintain open communication with staff and management, ensuring deadlines are met and issues are resolved promptly
• Regulatory and Compliance: Support policy compliance; oversee internal and regulatory audits and DFPI guidelines
• Company Culture: Coordinate team-building initiatives and company activities that promote morale and collaboration
• Local Travel: Travel locally as needed to support company operations or attend meetings

Qualifications and Experience:

• Prior experience in the escrow industry (and with a DFPI-regulated independent escrow company) is required
• Management or supervisory experience (e.g., as a branch manager, area manager or escrow operations manager) is required

Skills and Work Approach:

• Strong leadership and delegation skills
• Excellent communication and follow-up abilities
• Escrow software proficiency (Qualia, Microsoft Office)
• Strong problem-solving and decision-making capabilities

• Highly organized, detail-oriented and able to multitask effectively
• Personable, approachable and team-driven
• Self-motivated with strong personal initiative
• Enjoys helping others succeed and fostering positive relationships
• Adaptable and able to thrive in a busy, fast-paced environment

Compensation & Benefits:

• Base Salary: Competitive and commensurate with experience
• Full Benefits: Comprehensive medical, dental, and vision coverage
• 401(k): Company-sponsored retirement plan
• Work Environment: Supportive, professional, and team-oriented workplace