Escrow Assistant: Customer-Centric Support & Detail Expert

First American Financial Corporation; Goerke's Corners (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee stock purchase plan

Job summary

First American is seeking an Escrow Assistant in Goerke's Corners, WI. You will support the escrow team with customer service and administrative tasks in a fast-paced environment.

You will greet visitors, handle calls, open orders, and help move files through the escrow process while ensuring a smooth, accurate experience for clients. The role emphasizes communication, attention to detail and teamwork.

Qualifications

• 2+ years of office/administrative experience preferred.
• Strong communication and organizational skills.
• Professional and positive attitude.

Responsibilities

• Greet visitors and assist customers during visits.
• Answer and direct incoming phone calls to appropriate teams.
• Receive, sort, and route mail efficiently.
• Assist in opening escrow orders and related administrative duties.
• Communicate regularly with customers during the escrow process.
• Support escrow transactions using a variety of technologies to ensure a great customer experience.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office

Job description

First American is seeking an Escrow Assistant in Goerke's Corners, WI. You will support the escrow team with customer service and administrative tasks in a fast-paced environment.

You will greet visitors, handle calls, open orders, and help move files through the escrow process while ensuring a smooth, accurate experience for clients. The role emphasizes communication, attention to detail and teamwork.