Escrow Assistant

First American Financial Corp.; Colleyville (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off (PTO)

Employee stock purchase plan

Job summary

First American Financial Corp. is seeking a dedicated team member in Colleyville, Texas to assist in the escrow process. The role includes managing orders, preparing closing documents, and ensuring customer satisfaction throughout the escrow flow. The ideal candidate will have a high school diploma, excellent communication skills, and a passion for customer service. Key benefits include medical coverage, 401(k), and paid time off. Join us in delivering exceptional service and be a part of a supportive team.

Qualifications

• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication skills with internal teams and external customers.
• Strong problem‑solving and organizational skills, detail oriented.
• Knowledge of the MS Office suite and ability to quickly adapt to new software.

Responsibilities

• Assist in the escrow process, including opening orders and preparing documents.
• Communicate regularly with customers during the escrow process flow.
• Interpret various agreements as they relate to escrow closings.
• Use technology to enable escrow transactions and assist customers.

Skills

Customer service

Problem-solving

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Location

Colleyville, Texas.

Responsibilities

• Assist in the escrow process, including opening orders, inputting closing statement information, preparing documents for closing, and managing the complete disbursement and follow-up.
• Communicate regularly with customers during the escrow process flow.
• Interpret various agreements as they relate to escrow closings.
• Use a variety of technologies to enable escrow transactions and assist customers to ensure a positive experience.

Qualifications

• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication skills with internal teams and external customers.
• Strong problem‑solving and organizational skills, detail oriented, with a natural curiosity and eagerness to learn.
• Thrives in contributing to a team working together to exceed customer expectations.
• Knowledge of the MS Office suite and ability to quickly adapt to new software applications and technologies.
• High school diploma or equivalent.
• Preferred: 2+ years of escrow‑related experience.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Paid time off (PTO) and paid sick leave.
• Employee stock purchase plan.

First American is an equal opportunity employer in every sense of the term.