Escrow Assistant (in office)

First American Financial Corp.; Tucson (AZ); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

PTO/sick leave

Job summary

First American Financial Corp. in the United States (Arizona/Tucson) seeks an Escrow Assistant to support the escrow team and deliver outstanding customer experiences. You will handle order openings, prepare closing documents, and coordinate disbursements in a fast-paced environment.

You should bring a high school diploma and 2+ years of escrow-related experience, with strong communication, organization, and a positive, customer-focused attitude. A comprehensive benefits package is offered.

Qualifications

• Must maintain a professional and positive attitude when helping customers.
• Excellent communication with internal teams and external customers.
• Problem solver with strong organizational skills and attention to detail.
• Team-oriented mindset with ability to deliver above customer expectations.

Responsibilities

• Assist in the escrow process, including opening orders and preparing closing documents.
• Input closing statement information and manage disbursements and follow-up.
• Communicate regularly with customers during the escrow process while using various technologies to support transactions.

Skills

Customer service

Verbal and written communication

Organizational skills

Detail oriented

Education

High school diploma or equivalent

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NY: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to apply your administrative, support and interpersonal skills to your team and our customer as we lead the industry in transforming how residential real estate transactions are completed. We value our culture and need energetic people that love the details while thriving in delivering exceptional customer experiences. Come join First American, where we recognize our true worth is our people. We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality.

What You’ll Do

• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

What You’ll Bring

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal team s and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years of escrow-related experience preferred

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

• medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan