Escheatment Ops Analyst (Max $21/hr W2)

Lenmar Consulting Inc; South Jordan (UT); Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Lenmar Consulting Inc seeks a detail-oriented professional to support Escheatment Operations, handling client inquiries and coordinating with internal teams. The role emphasizes timely response, strong communication, and adherence to SLAs.

The successful candidate will collaborate with clients and stakeholders, manage data and processes in Excel, and contribute to ongoing projects as needed, ensuring accurate and compliant asset reconciliation.

Formación

• Experience identifying and addressing client needs in discussions/meetings.
• Balance workloads while meeting client expectations; provide timely, candid feedback.
• Ability to present information clearly to managers, and clients.
• Strong interpersonal skills; build excellent working relationships with internal areas and clients.
• Project management capabilities.
• Strong critical thinking and problem-solving skills.
• Proficient with MS Excel and data management.

Responsabilidades

• Respond to and coordinate with clients on returned mail inquiries.
• Respond to inquiries and maintain SLAs.
• Collaborate with clients and internal stakeholders as needed.
• Assist in reconciling unclaimed assets as needed.
• Contribute to Escheatment projects as needed.
• Identify and report process anomalies to management promptly.

Conocimientos

Client needs analysis

Workload balancing

Presentation skills

Interpersonal skills

Project management

Critical thinking

Excel/data management

Herramientas

MS Excel

Descripción del empleo

Responsibilities

• Respond to and coordinate with clients/business areas in regarding returned mail inquiries


• Respond to internal and external inquiries and ensure maintenance of SLAs


• Work with clients or internal stakeholders as information is required or requested


• Support the reconciling of unclaimed assets as needed


• Work on assigned projects on an as-needed basis to support Escheatment Operations


• Identify and escape potential process anomalies to management in a timely manner

Qualifications

• Demonstrated experience identifying and addressing client needs: actively participating in discussions and meetings


• Support a positive environment by balancing workloads while meeting client expectations; providing candid, meaningful feedback in a timely manner; and keeping management informed of progress and issues.


• Ability to effectively present information and respond to questions from business areas, managers and clients.


• Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.


• Project management capabilities.


• Strong critical thinking, organizational, and problem-solving skills.


• Considerable technical skills, large data management processing, and MS Excel experience.

All your information will be kept confidential according to EEO guidelines.