Operations Support

Hired by Matrix, Inc.; Utah; On-site; USD 42,000 - 60,000; Full time

Job summary

Hired by Matrix, Inc. is seeking an Operations Support for a contract, on-site role within a global financial institution. The role emphasizes client needs analysis, workload balancing, and timely feedback to stakeholders.

The candidate should excel in presenting information to business areas and clients, maintain strong relationships, and manage projects while driving reliability and SLA compliance.

Qualifications

• Experience identifying and addressing client needs in discussions/meetings.
• Ability to balance workloads while meeting client expectations and providing feedback.
• Ability to present information and respond to questions from business areas, managers and clients.
• Strong interpersonal and communication skills for internal and external collaboration.
• Project management capabilities.
• Strong critical thinking, organizational and problem-solving skills.
• Considerable technical skills, large data management processing, and MS Excel experience.

Responsibilities

• Respond to and coordinate with clients/business areas regarding returned mail inquiries.
• Respond to inquiries and ensure maintenance of SLAs.
• Work with clients or internal stakeholders as information is required or requested.
• Support reconciling of unclaimed assets and assist on Escheatment projects as needed.
• Identify and elevate potential process anomalies to management in a timely manner.

Skills

Client needs assessment

Workload balancing

Feedback delivery

Presentation skills

Relationship building

Project management

Critical thinking

Data management

MS Excel

Communication skills

Job description

Job Description

At-a-Glance:

Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Operations Support.

Position Type:

• Contract
• On-Site

Required:

• Demonstrated experience identifying and addressing client needs: actively participating in discussions and meetings.
• Support a positive environment by balancing workloads while meeting client expectations; providing candid, meaningful feedback in a timely manner; and keeping management informed of progress and issues.
• Ability to effectively present information and respond to questions from business areas, managers and clients.
• Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.
• Project management capabilities.
• Strong critical thinking, organizational, and problem-solving skills.
• Considerable technical skills, large data management processing, and MS Excel experience.

Responsibilities:

• Respond to and coordinate with clients/business areas in regarding returned mail inquiries.
• Respond to internal and external inquiries and ensure maintenance of SLAs.
• Work with clients or internal stakeholders as information is required or requested.
• Support the reconciling of unclaimed assets as needed-Work on assigned projects on an as-needed basis to support Escheatment Operations.
• Identify and elevate potential process anomalies to management in a timely manner.