eSales Agent - Lute Riley Honda

Sonic Automotive, Inc.; Richardson (TX); On-site; USD 27,900 - 83,700; Full time

Job summary

Sonic Automotive, Inc. is seeking an eSales Agent at Lute Riley Honda located in Richardson, TX. The role involves engaging with customers interested in purchasing vehicles, generating sales appointments, and providing exceptional customer service through phone and internet inquiries.

The ideal candidate will have at least one year of sales experience and excellent communication skills. The position offers a flexible pay range based on performance, ensuring a rewarding opportunity for the right individual.

Qualifications

• Minimum 1 year of call center or sales experience.
• Able to set priorities and multi-task in a fast-paced environment.
• Exceptional written and verbal communication skills.

Responsibilities

• Answer inbound phone calls and internet inquiries.
• Provide timely responses to customer questions.
• Generate sales and acquisition appointments.
• Maintain thorough understanding of KPIs.

Skills

Customer service expertise

Sales experience

Communication skills

Organizational skills

Job description

eSales Agent - Lute Riley Honda in Richardson, TX at Sonic Automotive

Job Type: Other

Experience: Associate

About

Lute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre‑owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Pay Range:

$2,500-$7,500 monthly range

Job Description

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEO guidelines