eSales Agent - Crest Honda

Sonic Automotive; Nashville (TN); On-site; USD 50,000 - 100,000; Full time

Job summary

A prominent automotive dealership in Nashville seeks an eSales Agent to engage with customers interested in purchasing vehicles. The role involves handling phone and internet inquiries, ensuring timely responses, and generating sales appointments. Ideal candidates will possess strong communication and organizational skills, along with the ability to thrive in a fast-paced sales environment. Competitive compensation ranges from $50,000 to $100,000 annually based on performance, providing opportunities for growth and development.

Qualifications

• Experience in sales or customer service is beneficial.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Provide guests with timely, relevant responses to address questions.
• Generate sales and appointments with customers.

Skills

Exceptional communication skills

Strong organizational skills

Time management skills

Proficient using a computer

Ability to work on a team

Highly proficient in verbal phone skills

Job description

eSales Agent - Crest Honda in Nashville, TN at Sonic Automotive

Job Type: Sales

Experience: Associate

About

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Compensation for this role: $50,000 - $100,000 annually depending on performance

Job Description

Duties and Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast-paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEO guidelines.