Esales Agent - Global Imports BMW

Sonic Automotive; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading automotive dealership in Atlanta seeks an eSales Agent to engage with customers interested in purchasing vehicles. The role focuses on generating appointments and delivering exceptional service through effective communication and follow-up strategies. Ideal candidates will have prior sales experience and strong communication skills, ready to thrive in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in call center or sales.
• Proficient in using computer tools and software.
• Availability for evening and weekend shifts.

Responsibilities

• Manage inbound inquiries via phone and internet.
• Generate sales appointments and provide customer support.
• Utilize CRM software for customer management.

Skills

Exceptional communication skills

Organizational skills

Time management skills

Teamwork

Adaptability

Job description

Esales Agent - Global Imports BMW in Atlanta, GA at Sonic Automotive

Location: 500 Interstate North Parkway East Southeast
Atlanta, GA 30339

Job Type: Other

Experience: Associate

About

At Global ImportsBMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Job Description

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEO guidelines.