Esales Agent - Global Imports BMW

Sonic Automotive; Atlanta (GA); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a dynamic team at an established automotive dealership where you can thrive as an eSales Agent. This role offers the chance to engage with customers seeking to purchase new and pre-owned vehicles, ensuring a premium experience through prompt and courteous responses. You'll utilize cutting-edge CRM software and lead management tools to track customer interests and manage inquiries effectively. With a supportive work environment and extensive training on products and services, this position is perfect for those passionate about sales and customer satisfaction. If you're ready to make a difference and grow your career, this opportunity is for you.

Qualifications

• Must be able to pass pre-employment testing including background checks.
• Strong customer service skills and ability to manage inquiries.

Responsibilities

• Respond to internet inquiries with professionalism and accuracy.
• Generate sales appointments and conduct phone surveys.

Skills

CRM Software

Lead Management Tools

Customer Service

Sales Skills

Education

High School Diploma

Associate Degree

Tools

Lead Management Software

Internet Tools

Job description

Esales Agent - Global Imports BMW in Atlanta, GA at Sonic Automotive

Location: 500 Interstate North Parkway East Southeast
Atlanta, GA 30339

Job Type: Other

Experience: Associate

About

At Global Imports BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Duties and Responsibilities:

1. Respond to internet inquiries with courtesy, accuracy, and professionalism.
2. Promptly and accurately enter all customer inquiry data into the CRM.
3. Generate sales appointments.
4. Conduct phone surveys to assess customer preferences and quality of experience.
5. Effectively utilize lead management tools.
6. Compile all necessary reports, forms, and other documentation on a timely basis.
7. Perform other job-related duties as assigned.
8. Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All applicants must be authorized to work in the USA and must perform duties and responsibilities in a safe manner. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

The eSales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The eSales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The eSales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy-to-use systems, and a great work environment.