eSales Agent - BMW of Denver Downtown

Sonic Automotive; Denver (CO); On-site; USD 40,000 - 80,000; Full time

Job summary

Sonic Automotive seeks an E-sales Agent to enhance customer interactions at BMW of Denver Downtown. The role focuses on generating service appointments via online channels while providing exceptional customer service. Comprehensive training and competitive pay, including benefits, are offered, creating a rewarding career path in the automotive industry.

Benefits

Medical, Dental, Vision insurance

401k plans

Paid time off (PTO)

Award-winning training programs

Opportunities for internal promotion

Competitive benefits

Peer recognition programs

Personal Automotive Concierge Service

Qualifications

• Requires high school diploma or equivalent.
• Experience in customer service preferred.
• Strong organizational and communication skills necessary.

Responsibilities

• Generate service appointments through online inquiries.
• Respond professionally to customer inquiries.
• Utilize CRM software effectively for managing customer data.

Skills

Customer service

Organization

Communication

Time management

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

eSales Agent - BMW of Denver Downtown in Denver, CO at Sonic Automotive

Job Type: Other

Experience: Associate

About

At BMW of Denver Downtown, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. Consider a rewarding career with Sonic Automotive, Inc.

Salary is $18.81 per hour, plus commission potential

Pay Range From $40,000 to $80,000

Our associates enjoy:

• Lowest industry turnover
• Award-winning training (Training Magazine Top 125, Brandon Hall Awards)
• Opportunities for internal development and promotion
• Competitive benefits including Medical, Dental, Vision, HSA, 401k, and PTO
• Peer recognition and teamwork
• Special benefits for purchasing and leasing vehicles
• Personal Automotive Concierge Service

Interested in other roles? We have a variety of opportunities.

Join us and be part of our success!

Job Description

The E-sales Agent is responsible for generating service appointments through online customer contacts. The BDC Internet Service Agent provides a premium customer experience by responding promptly, professionally, and courteously to inquiries. This role involves using lead management tools, CRM software, and the internet to manage inquiries, update customer files, and track customer interest. The associate will be trained on all products and services, including inventory, financing, and incentives.

Responsibilities include:

• Responding courteously and professionally to internet inquiries
• Accurately entering inquiry data into the CRM
• Generating service appointments
• Conducting phone surveys to assess customer preferences and experiences
• Utilizing lead management tools effectively
• Preparing reports and documentation promptly
• Performing additional duties as assigned
• Maintaining ethical behavior and ensuring customer satisfaction
• Communicating effectively verbally and in writing
• Working proficiently with Microsoft and other systems
• Working independently and as part of a team in a fast-paced environment
• Working in a call center environment
• Exhibiting strong organizational and time management skills
• Understanding rules, regulations, policies, and procedures
• Being authorized to work in the USA
• Passing pre-employment tests including background checks, MVR, drug test, credit report, and possessing a valid driver license

Join us and enjoy comprehensive training, competitive pay, and excellent benefits. We promote a team-based approach and internal advancement opportunities, making this a great career move in the automotive industry.

All information will be kept confidential according to EEO guidelines.

(The E-sales Agent position includes an hourly wage of $18.81, with additional compensation potential.)