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eSales Agent - BMW of Denver Downtown

Momentum Bmw Ltd

Denver (CO)

On-site

USD 1,000 - 50,000

Full time

3 days ago

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Job summary

Join a leading dealership as an eSales Agent, where you'll engage customers interested in purchasing vehicles. This role focuses on providing exceptional service, handling inquiries, and driving sales appointments while enjoying a competitive salary and training programs.

Benefits

Comprehensive training

Competitive compensation and benefits

Qualifications

Minimum 1 year call center or sales focused experience.
Exceptional communication skills, both written and verbal.
Ability to establish and maintain strong relationships.

Responsibilities

Answer inbound calls and internet inquiries.
Generate sales and acquisition appointments.
Facilitate providing guests price and purchasing information.

Skills

Communication skills

Organizational skills

Customer service

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Job Description

The

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties And Responsibilities

Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manage organizers to stay up to date with follow up of all active guests
Adhere to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs
Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Ability to work on a team
Exceptional communication skills, both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Strong organizational and time management skills
Must be adaptable to change
Proficient using a computer
Evening and weekend schedule availability required
All applicants must be authorized to work in the USA
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

(The E- sales Agent opportunity has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.81.)

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Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Automotive

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