ES Eligibility Specialist / 61014745

State of South Carolina; York (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Long-term disability

Life insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid parental leave

State retirement plan

Job summary

State of South Carolina in York County seeks an ES Eligibility Specialist to administer SNAP-related programs, determine eligibility, and process renewals. You will maintain confidential client records and support program integrity in a county office.

The role requires a high school diploma with clerical/administrative experience; an associate degree is preferred. Travel and field assignments may be required, with access to ongoing benefits and training.

Qualifications

• High School Diploma required; Associate Degree or higher may substitute for required program experience.
• Relevant clerical/administrative or social services experience preferred.
• Ability to follow policies and handle confidential information.

Responsibilities

• Provides SNAP, ESAP, SCCAP services following federal/state laws and agency policies.
• Conducts 7-9 quality interviews daily via phone or in-person for SNAP and related programs.
• Processes applications/recertifications, determines eligibility, and authorizes benefits as applicable.
• Maintains case records in agency systems and documents client activities for eligibility.
• Identifies overpayments, prepares supporting documents for hearings, and attends hearings as directed.
• Participates in required trainings and staff meetings.
• Ensures protection of PII and agency networks; handles emergency shelter duties as directed.
• Performs other related duties as required.

Skills

Interpersonal skills

Data entry

Attention to detail

Customer service

Education

High School Diploma

Associate Degree or higher preferred

Job description

Job Responsibilities

Job Duties

• The ES Eligibility Specialist provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of SNAP (Supplemental Nutrition Assistance Program) includes ESAP (Elderly Simplified Application Project) and SCCAP (South Carolina Combined Application Project) programs in the Economic Services Division in the county office to help restore or improve customer financial stability.
• Conducts a minimum of 7-9 quality interviews per day to include both phone and/or face-to-face interviews for SNAP, SCCAP, and ESAP applications and SNAP renewals.
• Processes all SNAP, ESAP, and SCCAP applications and/or recertification's by determining eligibility and authorizing benefits if applicable.
• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits.
• Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings and attends hearings as directed.
• Participates in all Economic Services required trainings and supervisory and/or staff meetings as required.
• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared, and disposed. Protects the agency networks and applications by safeguarding systems, equipment, and data.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Performs other related duties as required.

Minimum And Additional Requirements

A High School Diploma and relevant program experience in clerical administration, social work, correctional administration, and general business administration.

An Associate Degree or higher may be substituted for the required program experience.

Additional Requirements

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

Benefits

South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / York County

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.