ES Eligibility Case Manager / 61011984

State-of-South-Carolina; South Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Vacation leave 15 days

Sick leave 15 days

13 paid holidays

Parental leave

State retirement plan

Deferred compensation

Job summary

South Carolina Department of Social Services seeks an Eligibility Case Manager to support Economic Services, specifically SNAP and TANF programs, across the state. The role includes handling applications, renewals, and interim contacts, with a focus on eligibility determinations and timely benefits administration.

Qualifications include a high school diploma and at least three years in Economic Services; a Bachelor’s degree can substitute for experience.

Qualifications

• High School Diploma required; minimum 3 years of experience in Economic Services Programs.
• Bachelor's Degree or higher may substitute for required program experience.
• Valid driver's license required; travel within the state for training and meetings, including overnight stays.

Responsibilities

• Performs SNAP and TANF program administration for Economic Services to help restore or improve customer financial stability.
• Conducts SNAP and TANF quality interviews (phone and face-to-face) for applications and renewals.
• Processes SNAP and TANF applications and renewals, ESAP interim contacts, and annual recertifications; updates eligibility and authorizes benefits as applicable.
• Manages ABAWD caseload by sending notices, updating tracking, and determining SNAP eligibility; interprets programs for clients.
• Processes system-generated alerts for county of residence and caseload.
• Maintains case records in agency systems; documents work participation activities; enters events in SCOSA; prepares supervisor reports.
• Identifies and documents overpayments; makes referrals to the Benefit Integrity Unit; supports fair hearings.
• Performs Red Cross shelter duties or other emergency shelter services as directed.
• Protects PII; safeguards agency networks and data.
• Performs other related duties as required.

Skills

Case management

Phone interviews

Data entry

Education

High School Diploma

Bachelor's degree substitution

Job description

D o you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, theSC Department of Social Services has the right job opportunity for you!

Job Duties:

• The Eligibility Case Manager performs duties related to the administration of the SNAP and TANF programs for Economic Services to help restore or improve customer financial stability.
• Conducts SNAP and/or TANF quality interviews to include both phone and face-to-face interviews for SNAP and/or TANF applications and/or renewals.
• Processes SNAP and/or TANF applications and/or renewals (annual, six-month, tri-annual), ESAP interim contacts and annual recertifications, changes and alerts by determining eligibility and authorizing benefits if applicable.
• Manages ABAWD (Able-Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed. Keep abreast of state, federal, and agency program regulations and policies.
• Processes system generated alerts (SNAP, TANF, ESAP and SCCAP) for county of residence as well as any alerts associated with your caseload.
• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.
• Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings. Participates in training and supervisory meetings or staff meetings as required.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment, and data.
• Performs other related duties as required.

Qualifications

A High School Diploma and at least three (3) years of experience in Economic Services Programs.

An Bachelor's Degree or higher may be substituted for the required program experience.

A valid drivers license is required. Must be able to travel within the state for the purpose of training and meetings to include overnight travel.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Cherokee County