ERP Support Specialist — SaaS & Customer Success

JAMIS Software Corporation; San Diego (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off

Comprehensive benefits package

Job summary

A leading ERP software provider based in California is seeking an ERP Support Technician. This role involves direct customer interaction, managing support queues, and performing routine administration for their JAMIS Prime ERP system. Candidates should have experience in customer support, strong communication skills, and be familiar with ticketing systems. The position is suited for organized individuals who thrive in a structured environment. The company offers a supportive culture and competitive benefits.

Qualifications

• Experience supporting business applications or ERP systems.
• Familiarity with Windows and modern productivity platforms.
• Ability to manage multiple priorities in a structured environment.

Responsibilities

• Serve as primary contact for JAMIS Prime ERP application support.
• Manage support queue and customer interactions.
• Perform routine support tasks related to JAMIS Prime ERP.

Skills

Customer support experience

Application support

Strong organizational skills

Interpersonal communication

Troubleshooting

Education

Degree in Information Technology or related field

Tools

Microsoft 365

Ticketing systems

Job description

A leading ERP software provider based in California is seeking an ERP Support Technician. This role involves direct customer interaction, managing support queues, and performing routine administration for their JAMIS Prime ERP system. Candidates should have experience in customer support, strong communication skills, and be familiar with ticketing systems. The position is suited for organized individuals who thrive in a structured environment. The company offers a supportive culture and competitive benefits.