ERP Support Analyst: 1st-Level Tech & Training

WestRock Company; Meadville (Crawford County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Comprehensive training opportunities

Attractive salary

Job summary

A leading packaging solutions provider is seeking an IT Development Support Analyst to provide ERP system support and 1st level troubleshooting. This entry-level position requires a college degree or equivalent experience and previous technical support experience. Candidates should have strong skills in SQL and familiarity with Windows 10 and 11. This role offers a full-time opportunity in a culture committed to integrity and excellence.

Qualifications

• Previous technical support or customer service experience required.
• Experience with Windows operating systems needed.
• Iptor/IBS ERP experience preferred.

Responsibilities

• Provide consultative technical support/services to customers.
• Perform 1st level ERP and ECommerce troubleshooting.
• Train end-users on ERP system and website functionalities.

Skills

Technical support

Customer service

SQL

Excel

Windows 10

Windows 11

Education

College degree or equivalent work experience

Tools

ERP systems

ECommerce platforms

WMS applications

Job description

A leading packaging solutions provider is seeking an IT Development Support Analyst to provide ERP system support and 1st level troubleshooting. This entry-level position requires a college degree or equivalent experience and previous technical support experience. Candidates should have strong skills in SQL and familiarity with Windows 10 and 11. This role offers a full-time opportunity in a culture committed to integrity and excellence.