ERP Support Specialist - Finance

Demant; New Jersey; On-site; USD 35,000 - 52,000; Full time

Job summary

Demant in Mexico City is seeking a D365F&O consultant to support and evolve our global ERP platform. You will work with cross‑functional teams to deliver high‑quality solutions and knowledge transfer to end users.

The role requires 3+ years of D365F&O experience, familiarity with ServiceNow or Azure DevOps, and strong finance process knowledge, with travel expected.

Qualifications

• Bachelor's degree in IT, Logistics, or Finance.
• 3+ years as a Consultant with D365F&O, AX2012, or similar ERP in international settings.
• Familiarity with ServiceNow or Azure DevOps.
• Strong understanding of wholesale, finance and hub processes.
• Fluent English with collaborative mindset.
• Availability to travel.

Responsibilities

• Provide ongoing support to super users and business analysts, triaging issues and ensuring timely resolution.
• Own incidents, changes or service requests until closure.
• Monitor backlog in ServiceNow and act on priorities.

Skills

D365F&O experience

Azure DevOps

ServiceNow

English fluency

Finance processes

Education

Bachelor's degree IT/ Logistics/ Finance

Tools

D365F&O

Job description

Location: Mexico City, Mexico.

Are you passionate about helping businesses run smarter, faster, and more efficiently? Do you thrive in an international environment where your expertise truly makes an impact? Join our dynamic team and become a key player in supporting, optimizing, and evolving our global Dynamics 365 Finance & Operations platform. Here, you’ll work with modern technology, collaborate with experts across countries, and contribute to meaningful improvements that reach users worldwide. If you're driven by problem‑solving, continuous learning, and being part of a supportive, forward‑thinking culture — this is the place for you.

Responsibilities

• Providing ongoing support to super users and business analysts, triaging issues, and ensuring timely resolution
• Ownership of incident, change or service requests until closure
• Ensure that backlog is monitored in ServiceNow and acted upon according to business priorities
• Collaborate with cross-functional teams to ensure high-quality solution delivery and knowledge transfer to super users and team members
• Facilitate super user training and UAT testing related with code release cycles
• Participate in initiatives, contributing business knowledge and application insights
• Some tasks and projects may be assigned under the direction of the supervisor.

Qualifications

• Bachelor’s degree within IT/ Logistics/Finance
• Have 3+ years of experience as a Consultant with D365F&O or AX2012 or another ERP, ideally within international or multi-cultural enterprises
• Are familiar with ServiceNow or Azure DevOps
• Possess strong understanding of wholesale, finance and hub processes
• Communicate fluently in English and bring a collaborative mindset to team assignments
• Travel availability is expected

Required Skills

• Have a proven ability to translate business needs into system functionalities
• Are comfortable working with diverse stakeholders in fast‑changing environments
• Proven ability to work efficiently under pressure and handle demands from multiple teams simultaneously
• A proactive, solution-oriented mindset

The Company is an Equal Opportunity / Affiantative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.