ERP Support & Optimization Business Analysts | Work from Home |

Outforce; United States; Remote; USD 14,000 - 29,000; Full time

Job summary

Outforce is seeking an ERP Business Analyst to optimize and maintain Microsoft Dynamics 365 Finance & Operations. The role focuses on gathering requirements, analyzing processes, designing solutions, configuring the ERP, and resolving issues to ensure smooth operations.

The ideal candidate will have 3–5 years in Dynamics 365 BA, strong English communication, and experience with CE and F&O modules. This full-time, remote position offers competitive compensation and collaboration with global

Qualifications

• Bachelor's degree in CS, IS, Finance, or related field; or equivalent.
• 3–5 years of experience as a business analyst for Microsoft Dynamics 365 Finance & Operations ERP.
• Advanced English reading/writing/speaking is required.
• Accounting or financial sector experience is a plus.
• Proficiency in Dynamics 365 Finance modules/areas.

Responsibilities

• Requirements gathering with stakeholders to document needs.
• Process analysis and improvement aligned with ERP capabilities.
• Solution design using Dynamics 365 modules with scalability in mind.
• System configuration to meet workflows and business needs.
• Troubleshooting system errors and data issues.
• Provide training and user support for ERP functionalities.
• Lead testing/UAT and deployment coordination.
• Collaborate with IT, consultants, and vendors for enhancements.
• Customize and configure Dynamics 365 to meet requirements.
• Problem solving with systematic, analytical approaches.

Skills

Communication

Analytical thinking

Requirements gathering

Independent worker

Problem solving

Education

Bachelor's degree in CS/IS/Finance

Equivalent experience

Tools

Dynamics 365 Finance & Operations

Dynamics 365 CE

HSO aec360

TAS (Treasury Automation Suite)

RSAT

Docentric

Job description

Category: Other

Location: Pasig City National Capital Region Philippines

the company is a people-first outsourcing company focused on buildinghigh-performing teams and long-term careers.

We partner with companies around the world, providing dedicatedoffshore professionals who work as an extension of our clients’ teams.

Unlike traditional outsourcing models, our people are fullyembedded into their client’s business, creating meaningful work, strongercollaboration, and long-term career opportunities.

We are proud to be:

• Great Place to Work® Certified

• HR Asia Best Companies to Work for in Asia 2025

• HR Asia Most Caring Company Award 2025

• HR Asia Diversity, Equity & Inclusion Award 2025

At the company, we invest in our people through career growthopportunities, flexible work environments, supportive leadership, and a culturebuilt on trust, collaboration, and continuous improvement.

As a tech-enabled, people-powered company, we are committed tohelping our employees grow alongside some of the world’s most excitingbusinesses.

Join the company and build your future with one of Asia’s bestworkplaces.

Job Overview:We are seeking a highly skilled and motivated ERP Business Analyst tojoin our team and play a critical role in optimizing and maintaining our Microsoft D365 Finance & Operations ERP system to enhance businessoperations. This role requires a deep understanding of ERP systems andprocesses, coupled with exceptional problem-solving and analytical skills.The successful candidate will be responsiblefor identifying, analyzing, resolving, and documenting complex system-related problemswith system users, ensuring the smooth and efficient functioning of the ERPsystem.The individual will need topossess strong functional knowledge of Dynamics 365 modules like Finance &Operations (F&O).

Employment type: Full-time

Shift:Mid-shift - Night-shift

Work setup: Work from Home

What we offer:

• Competitive compensation package aligned with your skills and experience

• Night differentials pay to help maximize your earnings

• Comprehensive HMO coverage, including a free dependent on Day 1

• Employee referral program with rewarding incentives

• 20 days of annual leave, giving you flexibility to manage your time

• Engaging team activities and events to keep work enjoyable

• Build strong, high-impact connections with key stakeholders across the business

• Take part in client engagement initiatives to elevate your professional experience.

What We’re Looking For:

Functional Knowledge: Deep understanding of specific Dynamics 365 modules (e.g., F&O and CE) and their functionalities. Must have experience communicating with end users to gather requirements and business reasoning for translation of expectations to Development team, as well as communicating with end users on progress made.

Communication and Interpersonal Skills: Strong communication and collaboration skills to interact effectively with stakeholders at all levels, to include the ability to communicate complex technical concepts to non-technical audiences, and vice versa.

Problem-Solving and Analytical Skills: Ability to analyze complex business problems, identify root causes, and propose effective solutions. Must have experience analyzing cross application dependencies - for instance, how requests would affect Dayforce, CE, existing integrations, etc.

Industry Knowledge: Understanding of industry-specific business processes and best practices is a plus.

• Ability to operate independently and set priorities amongst multiple task assignments.

• Ability to manage multiple tasks, assignments, and projects. Self-motivated and highly engaged.

• Excellent analytical and problem-solving skills, with the ability to translate business requirements into actionable solutions.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders, end-users, and technical teams.

• Ability to manage multiple priorities and work independently in a fast-paced environment.

MinimumQualifications:

• Bachelor's degree in Computer Science, Information Systems, Finance, or related field.Or equivalent combination of education and work-related experience.

• Demonstrated advanced proficiency in reading, writing, and speaking English is required to effectively perform the duties of this role.

• Accounting or financial sector experience also a plus.

• 3-5 years of experience as a business analyst in supporting, managing, or implementing Microsoft Dynamics 365 Finance & Operations ERP system.

• Proficiency with the following D365 finance modules/areas preferred:

-GeneralLedger-AccountsPayable/Accounts Receivable-ProjectManagement in Accounting-Taxprocessing-Intercompany-ProjectTimesheets

• Strong proficiency in system configuration, customization, and data management within Microsoft Dynamics 365.

• Experience with Dynamics 365 ISVs, specifically HSO’s aec360, SKSoft Treasury Automation Suite (TAS), RSAT, and Docentric are a plus.

• Dynamics 365 Certifications preferred.

• Knowledge of Microsoft Dynamics 365 CE is a plus.

What You’ll Be Working On:

Requirements Gathering:Collaborate with stakeholders to gather and document business requirements, ensuring a comprehensive understanding of their needs.

Process Analysis: Analyze existing business processes and identify areas for improvement, aligning them with ERP system capabilities.

Solution Design: Designing and proposing solutions using Dynamics 365 modules, considering scalability, performance, and best practices.

System Configuration:Configure ERP modules to meet business needs and process workflows, ensuring effective implementation of solutions.

Troubleshooting Issues: Investigate and resolve system errors, data inconsistencies, and user-reported problems.

Review incoming support requests and independently work towards an appropriate and timely resolution.

Must be willing to deep dive into system issues while deploying a systematic, disciplined and analytical approach to problem solving.

Tenacity, perseverance, and creativity are needed to keep exploring different solutions, even when the first attempts don't succeed.

User Support and Training: Provide training and support to end-users, facilitating a smooth transition to new or updated ERP functionalities.

Testing/Deployment/Validation: Leads testing efforts, ensuring the quality and functionality of the implemented solution, and managing the deployment process. Conducts User Acceptance Testing (UAT) to validate system changes and ensure they meet specified requirements.

Collaboration: Work closely with IT teams, external consultants, and vendors to prioritize and implement system enhancements and upgrades.

Customization and Configuration:Configuring and customizing Dynamics 365 to meet specific business requirements, including security, and workflows.

Problem Solving: Problem identification and analysis, solution development and implementation, system maintenance and support, and collaboration and communication.

Testing Solutions:Participate in testing new configurations, customizations, or updates to ensurethey function as intended and do not negatively impact other areas of thesystem.