ERP Support Specialist

Evapco; Taneytown (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Profit Sharing Bonus

Paid Holidays

Paid Vacation

Paid Maternity and Paternity Leave

Bereavement Pay

Life Insurance

Job summary

Evapco is seeking an ERP Support Specialist to act as the primary liaison between business operations and ERP technology. The role focuses on supporting ERP users, maintaining data integrity, documenting processes, and driving continuous improvement across manufacturing, supply chain, engineering, finance, and admin functions.

The on-site role requires collaboration with multiple departments and a proactive approach to standardizing processes, training, and documenting ERP configurations.

Qualifications

• Bachelor's degree required in a related field.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to learn business processes and ERP functionality quickly; document complex information clearly.

Responsibilities

• Serve as the primary point of contact for ERP support requests.
• Troubleshoot transactions, reports, and master data issues.
• Provide user guidance, training, and best practices for ERP users.
• Coordinate issue resolution with business teams and IT.
• Develop a solid understanding of end-to-end business processes and ERP interactions.

Skills

Analytical skills

Organizational skills

Problem-solving

Written & verbal communication

ERP concepts

Documentation skills

Education

Bachelor's degree in Business, Supply Chain, Information Systems, Industrial Engineering, Manufacturing, or related field

Job description

At EVAPCO, we design and manufacture industry-leading heat transfer solutions used throughout the world. As an employee-owned company, we are committed to continuous improvement, operational excellence, and investing in our people. Our ESOP allows employees to directly participate in the company's success.

Position Summary:

The ERP Support Specialist serves as a key liaison between business operations and ERP technology. This position is responsible for supporting ERP users, maintaining data integrity, documenting business processes, and driving continuous improvement initiatives across the organization. This on-site role provides direct exposure to manufacturing, supply chain, engineering, finance, and administrative processes.

Position Requirements:

• Bachelor’s degree in Business, Supply Chain, Information Systems, Industrial Engineering, Manufacturing, or related field
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication abilities
• Ability to learn business processes and ERP functionality quicklyDemonstrated ability to document complex information clearly and accurately

Desired Qualifications:

• ERP experience (Sage 100, SAP, Oracle, Business Central, Infor, or similar)
• Manufacturing environment experience
• Process mapping, SOP development, and training documentation experience
• Lean Six Sigma, APICS, or continuous improvement training
• Reporting and data analysis experience

Essential Functions:

ERP Support & User Assistance

• Serve as the primary point of contact for ERP support requests
• Troubleshoot transactions, reports, and master data issues
• Provide user guidance, training, and best practices
• Coordinate issue resolution with business teams and IT

Business Process Understanding

• Develop a comprehensive understanding of end-to-end business processes
• Observe workflows firsthand and build stakeholder relationships
• Identify opportunities for process standardization and improvement
• Evaluate process interactions with ERP functionality

Documentation & Knowledge Management

• Create and maintain SOPs, workflow diagrams, and process documentation
• Develop user guides, training materials, and reference documents
• Document ERP configurations and business rules
• Ensure documentation remains accurate and current

Evapco’s Summary of Pay & Benefits:

• The salary range consists of base pay and most recent profit sharing bonus amounts
• Employee Stock Ownership Program – we are an employee-owned company
• Profit Sharing Bonus – which is paid twice per year
• (k)larity Plan - Voluntary Employee Retirement Savings Plan
• Paid Holidays
• Paid Vacation
• Paid Maternity and Paternity Leave
• Bereavement Pay
• Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election