IT Support Specialist

Evapco; Madera (CA); On-site; USD 58,000 - 83,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Profit Sharing Bonus

Klarity Plan - Retirement Savings

Paid Holidays

Paid Vacation

Paid Maternity and Paternity Leave

Bereavement Pay

Company Paid Basic Life Insurance

Job summary

Evapco is seeking an IT Support Specialist to diagnose and fix hardware or software issues in a factory/industrial setting. Responsibilities include desk-side and remote support, VPN troubleshooting, and asset management.

The role requires a High School Diploma or GED, with a related college degree preferred, plus 2+ years IT experience and fluency in English/Spanish. On-site work schedule, competitive pay, and company benefits accompany the position.

Qualifications

• High School Diploma or GED required.
• College degree in a related field preferred.
• Strong knowledge of domains, PC hardware, operating systems, and software technology.
• Working knowledge of MS Office 2007 or higher.
• Excellent verbal and written communication, multitasking, interpersonal and organizational skills.
• 2+ years IT-related experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide technical assistance and support for issues related to computer systems, software, and hardware.
• Record, track, and document help desk requests and service calls in a timely manner in person or remotely.
• Support and troubleshoot remote access and client VPN software.
• Provide PC support and troubleshooting for in-house applications and workflows.
• Rebuild PCs; imaging, installing, and configuring Windows OS and client-side applications.
• Install, configure, and maintain common peripheral devices in an office and shop floor environment.
• Install and troubleshoot networking and Ethernet cabling.
• Manage software and hardware licensing and asset tracking.
• Assist with CMMS software and database.
• Assist with creating purchase orders and managing hardware/software components.
• Provide VoIP phone support and administration including system adds, changes, and moves.
• Maintain desktop backup and recovery software for client workstations.
• Support mobile devices and e-mail configuration.
• Support user/computer accounts in Active Directory.
• Perform post-resolution follow-ups and documentation.
• Assist IT management and network engineers with IT projects.
• Assist maintenance department on various tasks when needed.

Skills

Domains knowledge

PC Hardware

Operating Systems

Software technology

MS Office 2007+

Communication skills

Bilingual English/Spanish

IT experience (2+ yrs)

Education

High School Diploma or GED

College degree preferred

Tools

MS Office 2007+

Active Directory

Job description

IT Support Specialist
Department: Maintenance
Position Reports To: Facility Manager

Job Summary

A desktop support specialist is responsible for diagnosing and fixing technical issues with hardware or software systems.

Knowledge, Skills, & Experience

• High School Diploma or GED Equivalent, is required
• College degree, in a relatable field of study, is preferred
• Strong knowledge and experience with Domains, PC hardware, Operating Systems, and Software Technology
• Working knowledge of MS Office 2007 or higher
• Excellent verbal/written communication, multi-tasking, interpersonal, and organizational skills
• 2 years or more of IT related experience preferred
• Bilingual (English/Spanish), is preferred

Essential Functions

• Provide Technical Assistance and Support for issues related to Computer Systems, Software, and Hardware
• Record, track, and Document Help Desk requests and service calls in a timely manner in person or remotely
• Support and Troubleshoot Remote Access and Client VPN software
• Provide PC support and troubleshooting for in-house applications and Workflows
• Rebuild PC’s; Imaging, Installing, and configuring Windows Operating system and client-side applications
• Install, configure, and maintain common Peripheral Devices in an Office and Shop Floor Environment
• Install and Troubleshoot Networking and Ethernet Cabling
• Manage Software and Hardware Licensing and Asset Tracking
• Manage CMMS software and database
• Assist with creating purchase orders and managing all hardware/software components
• Provide VoIP phone support and administration including system adds, changes, and moves
• Maintain desktop backup and recovery software for client workstations
• Support Mobile devices and e-mail configuration
• Support User/Computer accounts in Active Directory
• Perform post-resolution follow-ups and documentation
• Assist IT Management and Network Engineers with IT related projects
• Assist Maintenance department on various projects/tasks when needed
• May perform other duties as assigned

Typical Working Conditions

• Industrial setting (i.e. factory, outdoor)
• Temperature Extremes, in general, from 20° F. to 110° F.
• Requires very good agility (i.e. bending, standing, walking, climbing, reaching, squatting, twisting, and lifting)
• Normal work week Monday through Friday, Saturday work likely, some Sunday work
• 100% on-site (Monday through Friday, [Hours, e.g., 8:00 AM – 4:30 PM]).

Evapco’s Summary of Pay & Benefits

• The salary range consists of base pay and most recent profit sharing bonus amounts
• Employee Stock Ownership Program – we are an employee-owned company
• Profit Sharing Bonus – which is paid twice per year
• (k)larity Plan - Voluntary Employee Retirement Savings Plan
• Paid Holidays
• Paid Vacation
• Paid Maternity and Paternity Leave
• Bereavement Pay
• Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
• Long Term Disability

Pay Range

$57,824.00 - $82,763.20 per year