ERP Support Specialist

Socket.dev; Hanover (York County); On-site; USD 55,000 - 75,000; Full time

Job summary

L2 Brands, based in Hanover, PA, seeks an ERP Support Specialist to join its IT team in Hanover. You will resolve ERP tickets, perform data fixes via SQL, and collaborate across departments to keep business systems running smoothly.

Responsibilities include troubleshooting, documentation, and proactive improvements. This is a full‑time, on‑site role with occasional after-hours as needed at our Hanover location.

Qualifications

• Intermediate proficiency in SQL, particularly querying and manipulating data.
• Experience supporting or interacting with ERP systems, ideally within environments using Microsoft SQL.
• Excellent communication and interpersonal skills, with the ability to interface effectively across multiple departments and user groups.
• Strong analytical, problem solving, and creative thinking skills, with attention to detail.
• The ability to manage shifting priorities efficiently in a fast paced environment.

Responsibilities

• Handle incoming ERP support tickets, prioritizing and resolving them efficiently to minimize disruption to business processes.
• Analyze, troubleshoot, and execute data corrections and queries within a Microsoft SQL Server environment.
• Collaborate closely with departments across the organization, clearly communicating solutions, timelines, and status updates.
• Document solutions and maintain accurate records of issue resolutions to support future problem solving and knowledge sharing.
• Identify recurring issues and suggest proactive solutions or improvements to minimize future occurrences.
• Work on special projects as needed.

Skills

SQL

ERP systems

Communication

Data analysis

Prioritization

Tools

Microsoft SQL Server

Job description

Description

ERP Support Specialist

Hanover, PA | Full-Time

L2 Brands is a multi-brand apparel company home to League, Legacy, Ouray, Locale, and Wild Tribute. We are seeking a dedicated ERP Support Specialist to join our IT team in Hanover, PA and help keep our business running smoothly through fast, reliable support of our ERP systems.

About the Role

The ERP Support Specialist manages and resolves ERP related support tickets, ensuring timely and effective resolution of data related issues. This role is critical to maintaining smooth operations by addressing user requests and performing data fixes through intermediate level SQL queries and scripts.

What You Will Do

• Handle incoming ERP support tickets, prioritizing and resolving them efficiently to minimize disruption to business processes
• Analyze, troubleshoot, and execute data corrections and queries within a Microsoft SQL Server environment
• Collaborate closely with departments across the organization, clearly communicating solutions, timelines, and status updates
• Document solutions and maintain accurate records of issue resolutions to support future problem solving and knowledge sharing
• Identify recurring issues and suggest proactive solutions or improvements to minimize future occurrences
• Work on special projects as needed

Why L2 Brands

L2 Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join a team where your work directly supports the systems that keep our business moving.

Schedule: Full-time, office position. Hours are 8:00 am to 5:00 pm daily. Occasional evenings and weekends as business needs require.

Location: Hanover, PA

Travel: Minimal, less than 5 percent

Requirements

What We Are Looking For

• Intermediate proficiency in SQL, particularly querying and manipulating data
• Experience supporting or interacting with ERP systems, ideally within environments using Microsoft SQL
• Excellent communication and interpersonal skills, with the ability to interface effectively across multiple departments and user groups
• Strong analytical, problem solving, and creative thinking skills, with attention to detail
• The ability to manage shifting priorities efficiently in a fast paced environment