IT Support Technician

Acme Industrial Company; Carpentersville (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Acme Industrial Company is seeking an Entry-Level ERP Support & Data Specialist to help maintain the ERP system, support daily user operations, ensure data accuracy, and streamline processes across departments.

You will collaborate with multiple teams to gather requirements, assist in reporting, and promote ERP best practices. This role is ideal for a candidate beginning a career in business operations and enterprise technology.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Data Analytics, or related field.
• Strong analytical, problem-solving, and data handling skills.
• Experience with ERP concepts and data management is a plus.
• Customer-focused communication and willingness to learn enterprise systems.

Responsibilities

• System & Strategy Support: Assist in implementing and maintaining the ERP roadmap and track user adoption initiatives across facilities.
• Process Optimization: Identify opportunities to reduce manual workarounds and promote ERP features over spreadsheets.
• ERP Deployment & Adoption: Support system rollouts and end-user adoption across departments.
• Data Management & Analytics: Maintain data integrity to support operational reporting and dashboards.
• Business & Technical Collaboration: Gather requirements for basic reporting and KPIs.
• User Support & Best Practices: Be the go-to contact for routine user questions and guide teams to best practices.

Skills

Analytical skills

Problem-solving

Data handling

Education

Bachelor's degree in Information Systems/Business Analytics

Tools

Excel

Job description

Job Overview

We are seeking a motivated, detail-oriented Entry-Level ERP Support & Data Specialist to join our team. In this role, you will help maintain our enterprise resource planning system, support daily user operations, ensure data accuracy, and assist in streamlining business processes across departments. This is an ideal position for someone looking to build a career at the intersection of business operations, data management, and enterprise technology.

Key Responsibilities

• System & Strategy Support: Assist in implementing and maintaining our ERP roadmap, helping track project priorities and user adoption initiatives across facilities.


• Process Optimization: Help identify opportunities to eliminate manual workarounds and reduce reliance on disconnected spreadsheets by promoting standard ERP features.


• ERP Deployment & Adoption: Support system rollouts, continuous improvement projects, and end-user adoption efforts across various departments.


• Data Management & Analytics: Maintain high standards of data integrity within the ERP to support accurate operational reporting, executive dashboards, and strategic planning.


• Business & Technical Collaboration: Partner with department teams to gather requirements for basic reporting, key performance indicators (KPIs), and process automation opportunities.


• User Support & Best Practices: Serve as a reliable point of contact for routine user support questions, helping guide teams away from legacy habits toward system best practices.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Data Analytics, or a related field (or equivalent hands-on experience).


• Strong analytical, problem-solving, and data handling skills (proficient with Excel/spreadsheets).


• Basic understanding of core business operations (e.g., supply chain, finance, inventory, or operations).


• Clear communication skills with a customer-service mindset to support internal users.


• High curiosity and willingness to learn complex enterprise systems.