ERP Software Support Engineer I — Irvine, CA (Oracle & Cloud)

In-N-Out Burgers, Inc.; Irvine, Northern (CA, KY); Hybrid; USD 4,133,000 - 6,888,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

401(k) / Profit Sharing

Adoption Assistance

Education Reimbursement

Pet Insurance

Job summary

In-N-Out Burger in Irvine, CA seeks a full-time ERP Software Support Engineer I to join the IT Business Systems team. The role focuses on frontline technical support for internal systems, troubleshooting, and upgrades across stores and departments, reporting to the ERP Development Supervisor.

Ideal candidates bring Oracle SQL/PL-SQL training, basic Linux, and cloud platform experience, plus a background in software development or technical support.

Qualifications

• Bachelor’s degree in Information Systems Management, Computer Science, Business or Engineering preferred.
• 1+ year of experience in software development, programming, technical support, or quality assurance recommended.
• Understanding of PowerShell, Windows desktop operating systems, and related tools is beneficial.

Responsibilities

• Train in Oracle SQL and PL/SQL, basic Linux commands, and Cloud Development Platforms.
• Document issues and solutions, generate reports, and maintain documentation.
• Identify issues that require escalation and route them to the appropriate parties for resolution.
• Provide user training on networks, systems, and applications.
• Function as the point of contact ensuring software is online, maintained, and functioning.
• Provide technical support, troubleshoot, diagnose, and resolve technical issues.
• Use best practices and collaborate across teams as needed to meet store and support needs.
• Troubleshoot issues with and support the maintenance of the ERP system while working alongside the Oracle Development Cloud team.

Skills

Oracle SQL

PL/SQL

PowerShell

Windows OS

GitHub

VS Code

Oracle Visual Builder Studio

Oracle Integration Cloud

Basic Linux commands

Microsoft Office

Education

Bachelor's degree in Information Systems Management, Computer Science, Business or Engineering

Tools

Git

GitHub

VS Code

Oracle Visual Builder Studio

Oracle Integration Cloud

PowerShell

Microsoft Office

Job description

In-N-Out Burger in Irvine, CA seeks a full-time ERP Software Support Engineer I to join the IT Business Systems team. The role focuses on frontline technical support for internal systems, troubleshooting, and upgrades across stores and departments, reporting to the ERP Development Supervisor.

Ideal candidates bring Oracle SQL/PL-SQL training, basic Linux, and cloud platform experience, plus a background in software development or technical support.