Customer Support Coordinator

Excelitas Technologies Corp.; Boulder (CO); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Holiday Pay

Maternity/Paternity Leave

Tuition Reimbursement

Long-term disability

Short-term disability

Job summary

Excelitas Technologies Corp. in Boulder, CO is seeking a Customer Support Coordinator to drive account retention through responsive service and attention to detail.

You will perform order management in a fast-paced environment and support external customers while coordinating internal communications related to order fulfillment and customer requirements. Responsibilities include quoting price/delivery, onboarding new customers, coordinating with Sales/Manufacturing to align production,

Qualifications

• Bachelor's degree in business or related field preferred.
• Two years of customer support, inside sales or contract administration work experience preferred.
• Previous manufacturing experience preferred.
• Experience using ERP software preferred.
• Knowledge of import/export regulations and terms preferred.
• Highly organized, self-motivated, and able to work at a fast pace with urgency, accuracy, flexibility, and independent decision‑making.
• Ability to manage multiple tasks simultaneously.
• Ability to work on a wide variety of tasks with little or no supervision.
• Able to foster strong internal and external customer relationships and communicate effectively in person, phone, and electronically.
• Able to negotiate to resolve conflicting objectives and priorities to ensure customer satisfaction.
• Strong Microsoft Suite skills preferred; Salesforce experience preferred.

Responsibilities

• Provide company and product information to prospects and customers. According to policy, quote standard price and delivery of commercial products via telephone, fax, and email.
• Receive and enter sales order information into the applicable ERP. On‑board new customers with all contact, billing, and shipping information.
• Interface with Sales and Manufacturing Operations to coordinate production and delivery schedules; proactively alert teams of concerns.
• Create and maintain customer files containing order, quotation, invoices, and related documentation.
• Coordinate returns with decentralized contacts to ensure timely review and resolution; track and advise customers of status and discuss repair quotations for out‑of‑warranty products.
• Support business development managers by providing open order reports, participating in conference calls, and assisting with resolution of sales‑related issues.
• Support Finance with collections on new Cash in Advance accounts; receive and match Letters of Credit; maintain accurate orders with sound financial controls.
• Assist with ISO 9000 standards and related export/import compliance, EMS, ICP, IMS; prepare reports on sales orders, backlog, shipments, RMAs, bookings, etc.
• Obtain required export licenses before shipment and obtain export consignment and end‑use certificates for new orders.
• Maintain documentation according to company record retention policies.
• Actively participate in ongoing assessment of customer support processes and incorporate approved improvements.
• Other duties as assigned.

Skills

Multitasking

Communication skills

Fast-paced work style

Independent decision-making

Education

Bachelor's degree in business or related field

Tools

Salesforce

ERP software

Microsoft Office / Microsoft Suite

Job description

Customer Support Coordinator

We are currently seeking a Customer Support Coordinator who will drive account retention through superior customer responsiveness and attention to detail. They will perform order management in a fast‑paced environment and provide support to external customers and facilitate internal communications related to order fulfillment and customer requirements.

Responsibilities

• Provide company and product information to prospects and customers. According to policy, quote standard price and delivery of commercial products via telephone, fax, and email.
• Receive and enter sales order information into the applicable ERP. On‑board new customers with all contact, billing, and shipping information.
• Interface with Sales and Manufacturing Operations to coordinate production and delivery schedules; proactively alert teams of concerns.
• Create and maintain customer files containing order, quotation, invoices, and related documentation.
• Coordinate returns with decentralized contacts to ensure timely review and resolution; track and advise customers of status and discuss repair quotations for out‑of‑warranty products.
• Support business development managers by providing open order reports, participating in conference calls, and assisting with resolution of sales‑related issues.
• Support Finance with collections on new Cash in Advance accounts; receive and match Letters of Credit; maintain accurate orders with sound financial controls.
• Assist with ISO 9000 standards and related export/import compliance, EMS, ICP, IMS; prepare reports on sales orders, backlog, shipments, RMAs, bookings, etc.
• Obtain required export licenses before shipment and obtain export consignment and end‑use certificates for new orders.
• Maintain documentation according to company record retention policies.
• Actively participate in ongoing assessment of customer support processes and incorporate approved improvements.
• Other duties as assigned.

Qualifications

• Bachelor's degree in business or related field preferred.
• Two years of customer support, inside sales or contract administration work experience preferred.
• Previous manufacturing experience preferred.
• Experience using ERP software preferred.
• Knowledge of import/export regulations and terms preferred.
• Highly organized, self‑motivated, and able to work at a fast pace with urgency, accuracy, flexibility, and independent decision‑making.
• Ability to manage multiple tasks simultaneously.
• Ability to work on a wide variety of tasks with little or no supervision.
• Able to foster strong internal and external customer relationships and communicate effectively in person, phone, and electronically.
• Able to negotiate to resolve conflicting objectives and priorities to ensure customer satisfaction.
• Strong Microsoft Suite skills preferred; Salesforce experience preferred.

Benefits

Medical, Dental, Vision, 401(k), Holiday Pay, Paid Maternity/Paternity Leave, Tuition Reimbursement, Long‑term and Short‑term disability.

Pay range: $56,000- $70,000 annually, depending on experience.

Location: Boulder, Colorado.

This position requires the use of information subject to the International Traffic in Arms Regulations (ITAR). Visa sponsorship is not available.

Equal Opportunity/Affirmative Action Employer. Minorities/Females/Disability/Veteran/Gender Identity/Sexual Orientation.