ERP-SAP Order Management & Fulfillment Specialist

ZF Group; Hebron Estates (KY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Annual Incentive Plan

Paid Vacation

401k Plan

Health Care Benefits

Paid Holidays

Community outreach activities

Job summary

ZF Group in Hebron, KY is seeking an OES Order Management Professional to process and monitor customer orders, negotiate delivery dates, and support forecast goals.

You will collaborate with key account management, material planning, engineering, and warehouse teams to ensure on-time delivery, accurate forecasts, and high customer satisfaction while analyzing demand patterns and driving process improvements.

Qualifications

• Associate Degree or equivalent experience.
• 1-3 years order management or equivalent experience (customer service, order fulfillment, etc.).
• Significant hands-on ERP or MRP experience, preferably SAP, focusing on the sales, distribution, materials, and supply chain business functions.
• Knowledge and understanding of EDI.
• High customer orientation with team approach.
• Exceptional analytical, communication, interpersonal, and organizational skills.
• Ability to communicate effectively, laterally and horizontally, to internal and external business partners.

Responsibilities

• Process and monitor customer orders, negotiating delivery dates with customers.
• Meet service fill rate goals, maximize customer satisfaction, and meet forecast accuracy goals.
• Collaborate with key account management and material planning teams to ensure product availability and forecast alignment.
• Coordinate input into sales and material forecast plans based on customer input.
• Analyze demand patterns and summarize results using available systems.
• Interface with customers, product engineering, materials, and warehouse staff during development and changes.
• Resolve issues affecting customer satisfaction and support key account activity.
• Understand customers' internal processes and communicate requirements internally to improve efficiency.

Skills

ERP/MRP experience

SAP

EDI knowledge

Customer service orientation

Analytical and organizational skills

Team collaboration

Education

Associate Degree or equivalent

Tools

SAP

ERP systems

Job description

ZF Group in Hebron, KY is seeking an OES Order Management Professional to process and monitor customer orders, negotiate delivery dates, and support forecast goals.

You will collaborate with key account management, material planning, engineering, and warehouse teams to ensure on-time delivery, accurate forecasts, and high customer satisfaction while analyzing demand patterns and driving process improvements.