ERP & Process Improvement Business Analyst

Moog Inc.

Aurora (IL)

On-site

USD 70,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Profit sharing

401k matching

Employee Stock Purchase Plan

Flexible Spending Accounts

Health Savings Accounts

Flexible paid time off

Holidays and parental leave program

Relocation assistance

Job summary

Moog Inc. in Buffalo, NY is seeking a Business Analyst to support the day-to-day operation and continuous improvement of enterprise applications.

You will work with business stakeholders, senior analysts, and the Production Engineering & Resilience team to analyze processes, document requirements, and assist with testing and issue resolution. The ideal candidate has 2+ years of BA-related experience, a Bachelor's degree, familiarity with ERP systems, ITAR/CMMC awareness, and proficiency with

Qualifications

Two (2) or more years of experience in a Business Analyst, Systems Analyst, Application Support, IT Support, or related role; internships and co-op experience may be considered.
Bachelor’s degree in Information Technology, Business, Engineering, Computer Science, or a related discipline, or equivalent combination of education and experience.
Basic understanding of business processes, information systems, or enterprise applications.
Interest in manufacturing operations, production processes, or business systems.
Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Awareness of data handling and export control requirements (e.g., ITAR, CMMC) appropriate to a regulated aerospace and defense manufacturing environment.
Exposure to ERP systems such as SAP, Oracle, Infor, or equivalent platforms.
Experience working in a manufacturing environment through employment, internship, or academic projects.
Familiarity with software testing methodologies and defect tracking tools.
Exposure to IT service management, ticketing systems (e.g., ServiceNow, Jira, Confluence, Bitbucket), or ITIL concepts.
Experience with business process mapping or requirements documentation.
Knowledge of reporting and data analysis tools such as Power BI, SQL, or similar technologies.

Responsibilities

Assist in analyzing business processes and system workflows to identify inefficiencies, gaps, and improvement opportunities.
Document business requirements, process flows, work instructions, and system procedures
Support the creation and maintenance of business and technical documentation.
Participate in data validation and basic data analysis activities to support troubleshooting and decision making.
Provide first‑level support for assigned enterprise applications by investigating user questions and system issues.
Assist with testing activities, including functional, regression, and user acceptance testing (UAT).
Assist in gathering and documenting business requirements for enhancements and process improvements.
Support backlog management activities by tracking enhancement requests, defects, and user feedback.
Partner with business users to understand operational needs and support system‑related requests.
Assist with incident resolution by identifying symptoms, gathering data, and coordinating with technical teams.
Participate in root cause analysis activities for recurring issues and operational problems.
Support system upgrades, enhancements, and future‑state platform initiatives.
Assist with data validation, cutover preparation, user support, and post‑deployment activities.
Participate in knowledge transfer activities between project teams and operations teams.