Business Analyst

Moog Inc; East Aurora (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Employee stock purchase plan

Flexible Spending Accounts

Health Savings Accounts

Job summary

Moog Inc. is hiring a Business Analyst to support enterprise applications and improve business processes across the organization.

You will work closely with stakeholders, analysts, and the Production Engineering & Resilience team, gaining hands-on experience in problem solving, incident management, and documentation. The role targets an early-career professional seeking growth in ERP platforms, application support, and manufacturing operations.

Qualifications

• 2+ years as a Business Analyst, Systems Analyst, or IT support role.
• Bachelor's degree in IT, business, engineering, CS, or equivalent.
• Understanding of business processes and enterprise applications.
• Interest in manufacturing/ERP systems and production processes.
• Proficiency with Excel, Word, and PowerPoint.
• Awareness of ITAR/CMMC data handling in aerospace/defense context.

Responsibilities

• Analyze business processes and system workflows to spot inefficiencies.
• Document business requirements, flows, work instructions, and procedures.
• Support creation/maintenance of business and technical docs.
• Assist data validation and basic analysis for troubleshooting.
• Provide first-level support for enterprise applications and issues.
• Assist with functional, regression, and UAT testing.
• Gather requirements for enhancements and process improvements.
• Track defects, enhancements, and user feedback for backlog.
• Collaborate with users to understand needs and requests.
• Participate in incident resolution and root-cause analysis.
• Support system upgrades and future platform initiatives.

Skills

Business analysis

Data analysis

Stakeholder engagement

MS Office (Excel/PowerPoint)

Education

Bachelor's degree in IT/Business/Engineering/CS

Tools

ServiceNow

Jira

Confluence

Bitbucket

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title: Business Analyst
Reporting To: Senior Director of Architecture & Engineering
Work Schedule: Onsite – Buffalo, NY

The Business Analyst supports the day-to-day operation and continuous improvement of enterprise applications used across the business. Working closely with business stakeholders, senior analysts, and the Production Engineering & Resilience team, this role assists with application support, business process analysis, requirements documentation, testing, and issue resolution. This position is ideal for an early-career professional seeking to build expertise in business systems, manufacturing processes, ERP platforms, and application support. The successful candidate will develop hands‑on experience in problem solving, business analysis, incident management, and stakeholder engagement while contributing to the reliability and improvement of critical business applications.

Requirements

• Two (2) or more years of experience in a Business Analyst, Systems Analyst, Application Support, IT Support, or related role; internships and co‑op experience may be considered.
• Bachelor's degree in Information Technology, Business, Engineering, Computer Science, or a related discipline, or equivalent combination of education and experience.
• Basic understanding of business processes, information systems, or enterprise applications.
• Interest in manufacturing operations, production processes, or business systems.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Awareness of data handling and export control requirements (e.g., ITAR, CMMC) appropriate to a regulated aerospace and defense manufacturing environment.

Preferred Experience

• Exposure to ERP systems such as SAP, Oracle, Infor, or equivalent platforms.
• Experience working in a manufacturing environment through employment, internship, or academic projects.
• Familiarity with software testing methodologies and defect tracking tools.
• Exposure to IT service management, ticketing systems (e.g., ServiceNow, Jira, Confluence, Bitbucket), or ITIL concepts.
• Experience with business process mapping or requirements documentation.
• Knowledge of reporting and data analysis tools such as Power BI, SQL, or similar technologies.

Responsibilities

• Assist in analyzing business processes and system workflows to identify inefficiencies, gaps, and improvement opportunities.
• Document business requirements, process flows, work instructions, and system procedures.
• Support the creation and maintenance of business and technical documentation.
• Participate in data validation and basic data analysis activities to support troubleshooting and decision making.
• Provide first‑level support for assigned enterprise applications by investigating user questions and system issues.
• Assist with testing activities, including functional, regression, and user acceptance testing (UAT).
• Assist with gathering and documenting business requirements for enhancements and process improvements.
• Support backlog management activities by tracking enhancement requests, defects, and user feedback.
• Partner with business users to understand operational needs and support system‑related requests.
• Assist with incident resolution by identifying symptoms, gathering data, and coordinating with technical teams.
• Participate in root cause analysis activities for recurring issues and operational problems.
• Support system upgrades, enhancements, and future‑state platform initiatives.
• Assist with data validation, cutover preparation, user support, and post‑deployment activities.
• Participate in knowledge transfer activities between project teams and operations teams.

How We Care for You

• Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.
• Salary Range Transparency: Buffalo, NY $70,000.00–$90,000.00 Annually

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region‑specific benefits.

This position requires access to U.S. export‑controlled information.

Moog offers an inclusive workplace, and, as such, affirms the right of every person to participate in all aspects of employment based on merit without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.