ERP-Driven Customer Service & Order Specialist

Airtech Advanced Materials Group; Huntington Beach (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Airtech Advanced Materials Group is seeking a Customer Service Representative in Huntington Beach, CA, to serve as the primary contact for customers and internal teams. You will process high volumes of orders in our ERP system, ensure accurate data, and maintain strong communication with stakeholders.

The role requires exceptional customer service, data entry accuracy, and problem-solving skills within a process-driven environment.

Qualifications

• Strong customer service, written communication, data entry, and problem-solving skills are essential for this position.
• Experience entering, reviewing, and managing high volumes of customer orders in an ERP system.

Responsibilities

• Deliver excellent service to all customers with professionalism and accuracy.
• Enter a high volume of customer purchase orders into the ERP system with accuracy and speed.
• Review orders, pricing, availability, lead times, order status, and account details in the ERP system.
• Manage order changes, cancellations, credits, and returns through ERP workflows.
• Maintain accurate customer, order, and account data in the ERP system.
• Provide pricing, availability, and lead times within predefined criteria.
• Handle a diverse domestic and international customer portfolio.
• Identify complex documents and specific order requirements (T&Cs, specs, special orders).
• Collaborate with Manufacturing, Engineering, Quotations, Sales, Shipping, and Logistics to fulfill orders.

Skills

Customer service

Data entry

Written communication

Problem solving

ERP experience

Tools

ERP system

Job description

Airtech Advanced Materials Group is seeking a Customer Service Representative in Huntington Beach, CA, to serve as the primary contact for customers and internal teams. You will process high volumes of orders in our ERP system, ensure accurate data, and maintain strong communication with stakeholders.

The role requires exceptional customer service, data entry accuracy, and problem-solving skills within a process-driven environment.