ERP-Driven Customer Account Specialist

Leader-Tech; Florida; On-site; USD 32,000 - 48,000; Full time

Job summary

Leader Tech, based in Tampa, FL, seeks a Customer Service Account Representative to handle customer inquiries, process orders, and support the sales team. The role emphasizes accurate ERP entry, coordinating with regional managers, and delivering timely quotes and delivery information.

Ideal candidates bring 1–3 years of customer service experience, strong communication skills, and proficiency with Excel, Word, Outlook, and ERP systems.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of customer service experience.
• Any equivalent combination of education and experience determined by management.

Responsibilities

• Confer with customers via email or telephone to provide information about products and services, take or enter orders.
• Support sales team by working with Regional Sales Manager and Mfg. Representatives.
• Respond to customer requests for quote, providing price and delivery.
• Enter customer orders into ERP system, and coordinate with customers and team members on delivery and order exceptions.
• Refer unresolved customer grievances to designated departments for further information.

Skills

Follow directions

MS Excel

MS Word

MS Outlook

Critical thinking

Customer service

ERP software

Interpersonal skills

Integrity

Problem solving

Time management

Verbal and written communication

Education

High School Diploma or equivalent

Tools

MS Excel

MS Word

MS Outlook

ERP Software

Job description

Leader Tech, based in Tampa, FL, seeks a Customer Service Account Representative to handle customer inquiries, process orders, and support the sales team. The role emphasizes accurate ERP entry, coordinating with regional managers, and delivering timely quotes and delivery information.

Ideal candidates bring 1–3 years of customer service experience, strong communication skills, and proficiency with Excel, Word, Outlook, and ERP systems.