Account Representative

Wencor Group; Tampa (FL); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Leader Tech seeks a Customer Service Account Representative to handle customer inquiries, take orders, and coordinate with sales and manufacturing partners. The role requires delivering quotes, tracking orders in ERP, and resolving customer issues with accuracy and professionalism.

Based in Tampa, FL, the candidate will support a dynamic team, manage time effectively, and maintain clear communication with customers and internal departments while upholding the company’s quality standards.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of customer service experience.
• Any equivalent combination of education and experience deemed acceptable by management.

Responsibilities

• Confer with customers via email or telephone to provide information about products and services, take or enter orders.
• Support sales team by working with Regional Sales Manager and manufacturing representatives.
• Respond to customer requests for quotes, providing price and delivery details.
• Enter customer orders into the ERP system and coordinate with customers and team members on delivery and order exceptions.
• Compare parts requested by customers with offers to quote.
• Review open order status and follow up with customers.

Skills

Follow directions

Excel skills

Word & Outlook

Critical thinking

Customer service

ERP software

Interpersonal skills

Integrity

Problem solving

Conflict resolution

Time management

Communication skills

Education

High School Diploma

1-3 years customer service experience

Tools

ERP software

Job description

Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes.

CUSTOMER SERVICE ACCOUNT REPRESENTATIVE:

POSITION SUMMARY :

The Account Representative is responsible for interacting with customers to provide information in response to inquiries and orders about products and services, and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Confer with customers via email or telephone to provide information about products and services, take or enter orders.
• Support sales team by working with Regional Sales Manager and Mfg. Representatives.
• Respond to customer requests for quote, providing price and delivery.
• Enter customer orders into ERP system, and where necessary, coordinate with customers and other Team members on delivery and order exceptions.
• Compare lists of parts requested by customers with offer to quote.
• Compare actual sales to sales potential to find missed opportunities.
• Review open order report and follow up with customers for order status.
• Perform analysis and tasks in support of other members of the Engineering and Sales Teams.
• Obtain details of customer complaints or issues and assist with process of resolution.
• Refer unresolved customer grievances to designated departments for further information.

Requirements

ESSENTIAL SKILLS AND KNOWLEDGE:

• Ability to follow directions.
• Intermediate Microsoft Excel and spreadsheet skills, MS Word and Outlook
• Critical thinking
• Customer Service
• ERP Software
• Interpersonal skills to interact with all team members. The individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
• Integrity
• Problem solving to identify and resolve problems in a timely manner and gathers and analyzes information skillfully.
• Resolving Conflicts and Negotiating with Others
• Time Management
• Verbal and Written Communication skills

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent.
• One to three years of customer service experience.
• Any equivalent combination of education and experience determined to be acceptable by management.

QUALITY MANAGEMENT SYSTEM RESPONSIBILITIES

• As a member of the Quality Management System, quality procedures, requirements, work instructions, and other required documentation must be followed. Team members are responsible to be aware of the company’s quality policy and quality objectives to support the improvement projects and contribute to the overall mission of the organization.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Works primarily in a climate controlled office environment with minimal safety/health hazard potential with moderate noise. Works at a computer terminal utilizing monitor, keyboard, and mouse. Utilizes electronic mail and telephone regularly.
• Regularly required to sit, stand, bend, reach, and move about the facility with occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use at a workstation.
• PPE required may include safety glasses and gloves in designated areas of the facility.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Will be required to perform other duties as requested, directed or assigned.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.