Customer Account & Order Specialist

Analog Modules, Inc.; Tampa (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Leader Tech, a Tampa-based leader in EMI shielding solutions, seeks a Customer Service Account Representative to manage inquiries, orders, and quotes. You will work closely with the Sales team and ERP system to ensure accurate processing and timely delivery.

The role emphasizes clear communication, problem solving, and professional interaction with customers to resolve issues and improve service levels. Join a team dedicated to quality and customer satisfaction.

Qualifications

• High School Diploma or equivalent.
• One to three years of customer service experience.
• Any equivalent combination of education and experience determined to be acceptable by management.

Responsibilities

• Confer with customers via email or telephone to provide information about products and services, take or enter orders.
• Support sales team by working with Regional Sales Manager and Mfg. Representatives.
• Respond to customer requests for quote, providing price and delivery.
• Enter customer orders into ERP system, and where necessary, coordinate with customers and other Team members on delivery and order exceptions.
• Compare lists of parts requested by customers with offer to quote.
• Compare actual sales to sales potential to find missed opportunities.
• Review open order report and follow up with customers for order status.
• Perform analysis and tasks in support of other members of the Engineering and Sales Teams.
• Obtain details of customer complaints or issues and assist with process of resolution.
• Refer unresolved customer grievances to designated departments for further information.

Skills

Critical thinking

Customer Service

Interpersonal skills

Integrity

Problem solving

Time Management

Verbal and Written Communication

Ability to follow directions

Education

High School Diploma or equivalent

Tools

ERP Software

MS Excel

MS Word

Outlook

Job description

Leader Tech, a Tampa-based leader in EMI shielding solutions, seeks a Customer Service Account Representative to manage inquiries, orders, and quotes. You will work closely with the Sales team and ERP system to ensure accurate processing and timely delivery.

The role emphasizes clear communication, problem solving, and professional interaction with customers to resolve issues and improve service levels. Join a team dedicated to quality and customer satisfaction.