ERP Application Support Specialist

Ontic; Florida; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Goal Share bonus program

Paid volunteering

Job summary

Ontic Weston is seeking an ERP Application Support Specialist to provide day-to-day functional and technical support for our ERP and warehouse management applications, including Syteline, Factory Track and Infor OS. You will collaborate with finance, supply chain, manufacturing, inventory and sales to resolve issues and align systems with business needs.

In this role, you will contribute to implementations, upgrades and integrations, working with partners and project teams to drive improvements

Qualifications

• At least three years of ERP/warehouse management experience.
• Experience with Syteline, Factory Track or Infor OS.
• Strong incident investigation and troubleshooting skills.
• Experience across manufacturing, finance, inventory, sales or supply-chain operations.
• Experience contributing to ERP projects (implementations, upgrades, migrations, integrations or significant system enhancements).
• Clear written and verbal communication; able to document processes clearly.

Responsibilities

• Provide day-to-day support for Syteline, Factory Track and Infor OS, handling user queries and incidents.
• Investigate recurring ERP issues, identify root causes and document resolutions.
• Support configurations, workflows, modules, reports, patches and upgrades.
• Collaborate with finance, supply chain, manufacturing, inventory and sales to understand requirements and support ERP processes.
• Create and maintain SOPs, troubleshooting guides and user documentation; deliver training.
• Monitor system performance, data integrity and support audits, data migration and metrics.
• Support ERP implementations, migrations and enhancements through requirements gathering, testing, deployment and post-go-live support.

Skills

Incident investigation

Analytical skills

Troubleshooting

ERP knowledge

Tools

Syteline

Factory Track

Infor OS

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

ERP Application Support Specialist

Weston - Florida, USA | Full-time | Onsite

About Ontic Weston

Weston is Ontic's newest site and an important part of the next stage of our growth in the US. Acquired in 2026, the 100, 000 sq ft facility will become a dedicated Original Equipment production site, complementing our MRO Center of Excellence in nearby Miramar. Together, our two South Florida locations give Ontic the space and capability to continue expanding as customer demand grows.

Joining Weston at this stage means more than joining a new facility. You'll have the opportunity to help build it - shaping teams, ways of working and culture as we prepare the site for operations in 2027. If you're energised by growth, change and the chance to create something from the ground up, this is a rare opportunity to do exactly that.

The opportunity

We're looking for an ERP Application Support Specialist to provide day-to-day functional and technical support for our ERP and warehouse management applications, including Syteline, Factory Track and Infor OS. You'll work with teams across finance, supply chain, manufacturing, inventory and sales to resolve application issues, support users and help ensure our systems and processes meet business needs.

Alongside day-to-day support, you'll contribute to ERP and warehouse management system implementations, upgrades, integrations and improvements, working with business teams, developers, project managers and external partners.

What you'll be doing

• Provide day-to-day support for Syteline, Factory Track and Infor OS, resolving user queries, incidents and application issues in line with agreed priorities.
• Investigate recurring ERP and warehouse management system issues, identify root causes, coordinate corrective actions and document resolutions.
• Support system configurations, workflows, modules, reports, patches and upgrades, working with developers and external partners where technical changes are required.
• Work with teams across finance, supply chain, manufacturing, inventory and sales to understand requirements and support effective ERP and warehouse management processes.
• Create and maintain standard operating procedures, troubleshooting guides and user documentation, and deliver role-based training.
• Monitor system performance, data integrity and support trends, while supporting audits, data migration and service and operational metrics.
• Support implementations, migrations and enhancements through requirements gathering, process mapping, testing, deployment, change management and post-go-live support.

What you'll bring

• At least three years of experience supporting ERP, warehouse management or comparable enterprise applications in a functional or technical support role.
• Practical experience with one or more of Syteline, Factory Track and Infor OS, including application support, configuration, maintenance or user assistance.
• Strong incident investigation, analytical and troubleshooting skills, with the ability to identify root causes and implement sustainable resolutions.
• Experience supporting business processes across manufacturing, finance, inventory, sales or supply-chain operations.
• Experience contributing to ERP projects such as implementations, upgrades, migrations, integrations or significant system enhancements.
• Clear written and verbal communication skills, with the ability to explain system concepts to users with different levels of technical knowledge and produce effective process documentation.
• Desirable: Familiarity with SQL, ERP integrations, data migration, Windows Server, Infor OS, issue-tracking tools, change management or Lean or ERP-led process improvement. Relevant Syteline, Factory Track, Infor OS or associated ERP technology training or certification is also desirable.

Why Ontic?

At Ontic, we're specialists in keeping critical aircraft flying. Our work supports civil and military aviation around the world, giving established aircraft products the long-term support they need to remain safe, reliable and available.

But it's our people who make that possible. We're a growing, global team where you're trusted to take ownership, encouraged to challenge how things have always been done and supported to develop your career as our business grows.

We believe in embracing the challenge - working together to solve complex problems and create opportunities for our customers, our business and each other.

Benefits at Ontic

At Ontic, we're committed to supporting our people to thrive - at work and beyond. Our benefits are designed to support your wellbeing, development and financial security, while giving everyone the opportunity to share in our success.

• Goal Share bonus program - everyone at Ontic is automatically enrolled, giving us all the opportunity to share in our success
• Paid volunteering