Customer Service Representative- Nights

Points East Veterinary Emergency Hospital of Fayetteville; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Dental & vision

401(k) employer match

Life insurance

Paid time off

Health Savings Account

Short-term disability

Supplemental plans

Uniform allowance

Employee assistance program

Job summary

Points East Veterinary Emergency Hospital in Fayetteville, NC is seeking a Customer Service Representative to join a dedicated ER team. You will greet clients, schedule appointments, manage calls, and help maintain patient records with empathy and professionalism.

Ideal candidates bring strong communication, ability to work independently, and comfort with high-stress situations. Familiarity with veterinary software is a plus; the role offers a supportive environment with opportunities to improve

Qualifications

• Strong communication skills and ability to work in a fast-paced ER environment.
• Ability to work independently, prioritize tasks and meet deadlines.
• Commitment to accuracy and compliance.
• Willingness to improve processes with technology.
• Open to listening to others' ideas and adapting accordingly.

Responsibilities

• Greet clients in a friendly, professional manner.
• Schedule appointments and maintain the calendar.
• Manage incoming calls and assist with payments and documentation.
• Relay basic information to clients as directed by staff.
• Maintain client records and assist with administrative tasks.
• Address client concerns promptly and courteously.
• Assist with inventory management and other duties as assigned.

Skills

Strong communication skills

Independent work

Prioritizing tasks

Accuracy and compliance

Process improvement

Tech-savvy

Tools

Vet software

Job description

Description

Points East Veterinary Emergency Hospital in Fayetteville, North Carolina is currently seeking a Customer Service Representative to join a strong team of ER doctors as we expand and grow in our beautiful 7,000 square foot facility. Weekends 12PM-12AM. Some weeknights 6PM-2AM.

Why Points East Veterinary Emergency Hospital

Points East Veterinary Emergency Hospital has provided after-hours small animal emergency care to the Fayetteville region for over 30 years. Serving over 40 referring hospitals, PEVEH continues to grow and has much potential. We benefit from having three sister emergency hospitals, each located less than two hours from Fayetteville. Our ER family loves to share ideas, inventory (who has a unit of pRBCs to spare?), staff, and protocols.

Fayetteville is North Carolina’s fifth-largest city and the home of Fort Liberty and Pope Air Force Base. Fayetteville, and its surrounding region, is experiencing significant retail and residential growth as more families make the area home. Fayetteville is known for its art culture, military history and influence, historic downtown, museums, diversity, good food, and friendly people. Metropolitan Raleigh, the beaches of Wilmington, and the golf courses of Pinehurst are all just a short drive away.

Ideal Candidate:

• Strong communication skills
• Ability to work independently, prioritize tasks, and meet deadlines
• Commitment to maintaining the highest standards of accuracy and compliance
• Gets excited about business process improvement
• Always looking to make processes more efficient and effective using technology
• Willing to listen and try new things and other people’s ideas

Duties/Responsibilities:

• Greeting and interacting with clients in a friendly, professional, efficient manner
• Schedule appointments and maintain and update appointment calendar
• Comforting and reassuring clients in times of duress
• Receiving and managing incoming calls
• Assist in reviewing estimates and clarifying payment options, including processing payments.
• Obtaining client written documentation, including consent forms
• Relaying basic medical information to clients as directed by a veterinarian or technician
• Assisting the triage process by escalating client emergencies
• Maintain and update client records and patient information.
• Assist with administrative tasks, such as filing, data entry, and inventory management.
• Address and resolve client concerns or issues promptly and courteously.
• Other duties as assigned

Required Skills/Abilities:

• Intermediate computer proficiency
• Basic arithmetic skills
• Ability to maintain confidentiality
• Excellent organizational, time management, and prioritizing abilities
• Personable, empathic disposition
• Capacity to work well during distressing situations

Requirements

Physical Requirements:

• Ability to sit for extended periods of time and walk intermittently
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Education and Experience:

• Previous veterinary or healthcare experience preferred.
• Familiarity with veterinary software is advantageous

Benefits:

• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage are available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, your spouse, and eligible dependents is available
• Paid time off / holidays
• Health Savings Account available
• Short-term disability available
• Supplemental critical illness and accident plans are available
• Uniform allowance
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.