Emergency Veterinary Front Desk & Client Care Specialist

Points East Veterinary Emergency Hospital of Fayetteville; Fayetteville (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical plans (2 options)

Dental & vision coverage

401(k) with employer match

Paid time off / holidays

Health Savings Account

Short-term disability

Critical illness & accident plans

Uniform allowance

Employee assistance program

Job summary

Points East Veterinary Emergency Hospital in Fayetteville, North Carolina is seeking a Customer Service Representative to join a strong team of ER doctors as we expand and grow in our beautiful 7,000 square foot facility. Weekend shifts are 8AM-8PM.

Greeting clients, scheduling, and handling payments are core duties. You will maintain patient records, support triage, and assist with general administrative tasks while upholding high standards of confidentiality and service.

Qualifications

• Strong communication skills and the ability to work independently with deadlines.
• Commitment to accuracy, privacy, and compliance in a fast-paced environment.
• Interest in improving business processes and using technology to increase efficiency.

Responsibilities

• Greet and interact with clients in a friendly, professional manner.
• Schedule appointments and maintain the appointment calendar.
• Assist in processing payments and reviewing estimates.
• Obtain client documentation including consent forms.
• Relay basic medical information as directed by staff.
• Support triage by escalating emergencies as needed.
• Maintain accurate client and patient records.
• Assist with administrative tasks and inventory management.

Skills

Strong communication skills

Independence & prioritization

Accuracy & compliance

Process improvement mindset

Tech-enabled efficiency

Openness to feedback

Education

Veterinary/healthcare experience preferred

Familiarity with veterinary software advantageous

Job description

Points East Veterinary Emergency Hospital in Fayetteville, North Carolina is seeking a Customer Service Representative to join a strong team of ER doctors as we expand and grow in our beautiful 7,000 square foot facility. Weekend shifts are 8AM-8PM.

Greeting clients, scheduling, and handling payments are core duties. You will maintain patient records, support triage, and assist with general administrative tasks while upholding high standards of confidentiality and service.