ER Registration Specialist - Fast, Precise ED Access

capefearvalley; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health System in Raeford, North Carolina, seeks an ED Registration Clerk to greet patients and register them in fast-paced emergency settings. You will collect demographics, insurance data, and liabilities while ensuring patient safety and accuracy.

Responsibilities include confirming insurance eligibility, entering data, placing armbands, and supporting ED operations during patient flow. Strong English communication and data-entry skills are essential.

Qualifications

• High school diploma or equivalent required.
• College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred.
• 2 years insurance/clerical experience within a hospital or medical office setting preferred.
• Proficiency in reading, writing, and speaking the English language.
• Knowledge of insurance and collection of payments preferred.
• Knowledge of Microsoft Windows and basic PC functionality.
• Ability to type and perform data entry functions.
• Excellent verbal and written communication skills.
• Customer service skills to a variety of customers from different cultural and economic backgrounds preferred.
• Critical thinking skills and ability to problem-solve and multi-task.

Responsibilities

• Registers emergency service patients in a fast-paced environment, creating patient accounts within 90 seconds of patient's arrival.
• Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number.
• Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created to ensure patient safety.
• During the registration process, the ED Access Representative obtains all demographic, guarantor, and insurance information and accurately document information into the registration system.
• Patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered.
• Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system.
• Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge.
• Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs.
• Other duties as assigned

Skills

English language proficiency

Verbal communication

Written communication

Customer service

Data entry

Typing

Multi-tasking

Critical thinking

Problem-solving

Stress management

Ability to communicate orally

Education

High school diploma or equivalent

College courses in Business/Medical Office Administration/Health Care Administration/Computer Technology

Tools

Microsoft Windows

Job description

Cape Fear Valley Health System in Raeford, North Carolina, seeks an ED Registration Clerk to greet patients and register them in fast-paced emergency settings. You will collect demographics, insurance data, and liabilities while ensuring patient safety and accuracy.

Responsibilities include confirming insurance eligibility, entering data, placing armbands, and supporting ED operations during patient flow. Strong English communication and data-entry skills are essential.