ER Registration & Patient Access Specialist

Mohawk Valley Health System; City of Utica (NY); In loco; USD 25.000 - 32.000; Tempo pieno

Descrizione del lavoro

Mohawk Valley Health System is seeking an ED Registration Clerk to obtain required patient information for registration used in patient care, billing, and regulatory compliance within the Epic system. The role operates in the Emergency Department and supports EMS and walk-in arrivals.

The position requires a high school diploma or equivalent, with preferred experience in healthcare registration and medical office or insurance-related roles.

Competenze

• EMTALA guidelines understood and complied with.
• Positive customer service in person, by phone, and email.
• Ability to obtain and enter information for 50+ data fields accurately.
• Use interviewing techniques and scripting when obtaining information.
• Responsible for payment collection activities, including cash handling.

Mansioni

• Responsible for the initial arrival process for patients arriving via EMS or via walk in.
• Must understand and comply with all EMTALA guidelines.
• Responsible for accurately obtaining and entering information for 50+ data fields.
• Use pre-determined interviewing techniques and scripting when obtaining information from patients and/or patient representatives, in person or via phone.
• Must demonstrate positive customer service, even at the most difficult of times both face to face, phone and via email.
• Understand, explain, and accurately complete required facility forms before obtaining and witnessing patient signatures
• Responsible for payment collection activities, including handling cash.
• Meets or exceeds productivity and quality goals.
• May be assigned to work edits/errors out of designated work queue’s or reports.
• Perform other duties as required.

Conoscenze

Customer service

Data entry

Cash handling

Epic registration system

Formazione

High school diploma or equivalent

Strumenti

Epic registration system

Descrizione del lavoro

Mohawk Valley Health System is seeking an ED Registration Clerk to obtain required patient information for registration used in patient care, billing, and regulatory compliance within the Epic system. The role operates in the Emergency Department and supports EMS and walk-in arrivals.

The position requires a high school diploma or equivalent, with preferred experience in healthcare registration and medical office or insurance-related roles.