ED Access & Registration Specialist I

100 Albany Med Health System; City of Albany (NY); On-site; USD 46,000 - 60,000; Full time

Job summary

Albany Medical Center is seeking an ED Access Specialist I to operate in a high-pressure ED setting. This hybrid role combines Access Representative duties with Health Unit Coordination, requiring rotation across multiple disciplines within the Emergency Department.

Responsibilities include triage, bedside registration, insurance verification, and EMS desk support. Strong communication and patient-centered service are essential in a fast-paced, regulatory environment.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• 1-3 years in customer service or hospital/clinic setting preferred.
• Ability to stay composed in high-stress environments.
• Ability to multitask in high patient volume units.
• Good judgement and problem-solving skills.
• Ability to manage bodily fluids.
• Ability to operate a multi-line telephone system.

Responsibilities

• Identify and verify patient identity in stressful situations for safety.
• Bedside registration including demographics, insurance and regulatory forms.
• Verify insurance at bedside and collect copays.
• Meet timeframes for clinical measures (e.g., chest pain–door to EKG).
• Interact with EMS, law enforcement, and correction facilities.
• Capture patient information and manage ED patient tracker.
• Handle downtime workflows and adhere to EMTALA regulations.

Skills

Triage

Bedside registration

Multi-line phone

Communication

HIPAA compliance

Patient safety

Emotional intelligence

Conflict resolution

Education

High School Diploma/G.E.D.

Associate's Degree

Tools

ADT System

Electronic signature

EMS Radio

Job description

Albany Medical Center is seeking an ED Access Specialist I to operate in a high-pressure ED setting. This hybrid role combines Access Representative duties with Health Unit Coordination, requiring rotation across multiple disciplines within the Emergency Department.

Responsibilities include triage, bedside registration, insurance verification, and EMS desk support. Strong communication and patient-centered service are essential in a fast-paced, regulatory environment.