ER Patient Concierge & Brand Advocate

Sarasota Memorial Health Care System; Venice (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Sarasota Memorial Hospital ER is seeking a friendly ER receptionist to warmly welcome and assist visitors and patients. You will staff the ER front desk, perform rounds in the reception area and back room, and ensure smooth communication with staff to make the stay and wait comfortable and seamless.

The ideal candidate has at least one year in a customer service setting, works well with a diverse public, and can communicate clearly even in challenging situations.

Qualifications

• Minimum 1 year of experience in a customer service setting.
• Ability to work well with a diverse public.
• Requires approachable demeanor and clear communication.

Responsibilities

• Greet visitors and patients at Sarasota Memorial Hospital ER.
• Assist with information and directions to improve stay and wait.
• Serve as a brand advocate for SMHCS and coordinate communications.

Skills

Customer service

Communication skills

Diversity awareness

Teamwork

Education

High School Diploma

Associate degree

Bachelor's degree

Tools

Word

Excel

Outlook

Social media

Job description

Sarasota Memorial Hospital ER is seeking a friendly ER receptionist to warmly welcome and assist visitors and patients. You will staff the ER front desk, perform rounds in the reception area and back room, and ensure smooth communication with staff to make the stay and wait comfortable and seamless.

The ideal candidate has at least one year in a customer service setting, works well with a diverse public, and can communicate clearly even in challenging situations.