ER Patient Access Specialist & Registration

Humboldt-County-Memorial-Hospital; Humboldt (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

IPERS

Health

Vision

Dental

Life

Long-term disability

PTO accrual starts day 1

Job summary

Humboldt County Memorial Hospital is seeking a Patient Access Clerk / Communications Operator in the Emergency Department. You will handle switchboard duties, greet patients, collect demographics, verify insurance, and coordinate transfers. Strong communication and computer skills are essential.

Position involves registration accuracy, confidentiality, and assisting with ED operations. High school diploma required; EPIC experience preferred; English fluency essential.

Qualifications

• Excellent communication, telephone, and customer service skills required.
• Proficient typing and computer skills required.
• Must speak and read English fluently.
• Medical terminology knowledge is helpful.
• Must be able to operate standard office equipment efficiently.

Responsibilities

• Duties as switchboard operator and receptionist: manage calls, paging, and transfers; greet customers and escort to destination.
• Registration duties: collect data, verify IDs and insurance, obtain signatures, scan documents, prepare wristbands, distribute documents, and update demographics.
• Ensure all patients are registered before discharge and participate in department quality improvement.
• Build cooperative relationships, communicate professionally, and participate in mandatory meetings and training.
• Accept additional duties and assist ED with special projects as requested.

Skills

Excellent communication

Telephone skills

Customer service

Typing

English fluency

Medical terminology knowledge

Office equipment operation

Education

High school diploma or equivalent

Tools

EPIC

Job description

Humboldt County Memorial Hospital is seeking a Patient Access Clerk / Communications Operator in the Emergency Department. You will handle switchboard duties, greet patients, collect demographics, verify insurance, and coordinate transfers. Strong communication and computer skills are essential.

Position involves registration accuracy, confidentiality, and assisting with ED operations. High school diploma required; EPIC experience preferred; English fluency essential.